Senior Community Manager

We are seeking a Senior Community Manager with deep expertise in building, growing, and nurturing communities in the video game and/or entertainment industries. In this role, you will lead the global community vision and ecosystem across multiple game properties - from early development through launch and beyond. You will work closely with developers, publishing teams, internal creative groups, and a network of external community and social agencies to deliver a world-class, player-first community experience.

This position is ideal for a high-energy self-starter who can independently build strategy and execute with minimal supervision while representing our studio and games with passion, authenticity, and expertise.

• Player-obsessed and passionate about creating meaningful connections between developers and communities.
• A natural relationship builder who collaborates effortlessly across creative, development, publishing, and agency teams.
• Energized by fast-moving environments and able to drive momentum without waiting for direction.
• A strategic thinker with the ability to zoom out for long-term planning while also rolling up your sleeves for hands‑on execution.
• Someone who loves both the art and science of community building—balancing creative instincts with data‑driven insights.
• A skilled communicator who can simplify complex information and deliver it with empathy, transparency, and authenticity.
• A proactive problem solver who anticipates community needs before they surface and acts quickly to address issues or opportunities.
• A gamer at heart who understands community culture, player motivations, platform trends, and the passion that drives fandoms.

• Develop and own the community strategy for multiple titles, ensuring alignment with game development, publishing, and marketing goals.
• Build vibrant, healthy, player‑first communities across Discord, Reddit, forums, You Tube, Tik Tok, Twitch, and other emerging platforms.
• Shape long‑term community roadmaps from pre‑launch to ongoing post‑launch cycles.
• Design and lead global community programs including dev updates, AMAs, feedback loops, live streams, and roadmap communications.
• Serve as an authentic, informed spokesperson for the studio and game franchises - online and at industry events.
• Cultivate meaningful relationships with players, content creators, and influencers to grow advocacy and excitement.
• Partner with game development teams to deliver actionable player feedback, represent community perspectives, and help shape meaningful features and experiences.
• Collaborate with creative services, social media, and marketing teams to ensure community content reflects the essence of each game, its world, and its players.
• Work with publishing partners to integrate community programming into 360° GTM, marketing and content plans.
• Lead and manage a network of external community, social, and influencer agencies, providing direction, oversight, and performance expectations.
• Partner with licensors, platform partners, and brand collaborators to drive authentic and aligned community engagement opportunities.
• Build robust and scalable community / player listening systems to gather and organize feedback, sentiment, etc.
• Monitor community sentiment, identify trends, and deliver clear insights to improve development decisions and engagement strategies.
• Build scalable systems for collecting, analyzing, and reporting player feedback across global regions.
• Grow and manage an ecosystem of streamers, creators, and community leaders to amplify content and build long‑term advocacy.
• Partner with creative and social teams to support creator campaigns, early access programs, and in‑game content moments.
• Support post‑launch activities including content updates, patches, feature announcements, and seasonal events.
• Ensure consistent, timely, and transparent communication during key periods, including launch, updates, unexpected service issues, etc.

• 5+ years of experience building, growing, and managing communities for video games, live‑service titles, or major entertainment franchises.
• Proven ability to independently build community strategy and execute…