Senior Customer Care Associate

*
* Location:

** Our office is located
** at 3001 Hackberry Rd, Irving, TX 75063**. Candidates should live within a commutable distance to this site.
* High school diploma, GED or equivalent
* 3+ years of experience in a customer service/customer support role
* ** Tax/banking/mortgage/real estate industry servicing experience
*** 3+ years of hands-on tech proficiency in contact center/ workforce engagement management agent software to retrieve, query, update systems using multiple screens simultaneously, preferably Cisco Finesse, Calabrio
* Ability to work in a structured, high volume, fast-paced environment while maintaining attention to detail
* Must successfully meet or exceed personal KPIs, adhere to schedule/attendance and meet required deliverables/deadlines

Cotality is fully committed to a work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. Please navigate to "location" and filter on desired country under the "locations". ex:
United States, Canada, United Kingdom, India# We have some exciting news to share with you, Core Logic will now be called Cotality! Our new brand reflects our commitment to delivering innovative solutions and building deep relationships.

Speaking of fresh starts—if you’re thinking about making a change, and you’re someone who wants to work for a growing company with a people-first culture which has earned us Great Place to Work recognitions in six countries, apply today!

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

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* Cotality will not
** interview
* * candidates via text or email.  Our interviews will be conducted by recruiters and leaders via the phone, zoom/teams or in an in-person format.
* Cotality will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.

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