DFW Airport - PT Customer Service Agent DFW Airport

Overview

At Surf Air Mobility, we’re transforming air mobility through innovation in aviation, advanced software solutions, and electrification. Our customer‑first approach lets us pioneer new ways for people to travel faster and more enjoyably, while a collaborative culture encourages hard work and creativity.

Our primary representative in airport stations, this role handles all customer service activities, including greeting and checking in passengers, handling luggage, booking/re‑booking flights, and assisting with passenger loading/unloading.

• Ensure FAA, airline and airport regulations are followed.
• Enforce safety/security measures and protect sensitive zones.
• Create and modify reservations.
• Check in passengers and safely load and unload them.
• Handle luggage up to 70 lbs and monitor size, quantity and weight.
• Review baggage tags for accuracy.
• Calculate weight/balance and assign seats accordingly.
• Provide information on arrival/departure times, boarding procedures, carry‑on regulations and seating arrangements.
• Make announcements over the public address system.
• Process credit card payments.
• Direct aircraft parking and dispatch on the ramp.
• After training, tow aircraft to proper parking positions on the ramp.
• Maintain work area and mechanical equipment in proper order.
• Exhibit a great customer service attitude and a willingness to “find a way” rather than “I can’t.”
• Perform any other duties as assigned.

• Excellent written and verbal communication skills.
• Proficient in reading, writing and speaking English.
• Maintain eye contact when speaking with customers.
• Professional in appearance and manner.
• Understand and communicate the terms of the company’s Contract of Carriage.
• Courteous in all interactions.
• Interact effectively with passengers, co‑workers and management.
• Maintain composure, control emotions, and avoid aggressive behavior.
• Diffuse stressful situations.
• Detail‑oriented and self‑motivated.

• High school diploma or equivalent.
• Valid driver’s license and reliable transportation.
• Computer skills – ability to learn reservation and phone systems, proficient with a PC.
• Basic math abilities.
• Work within a 24/7 operation, including holidays.
• Pass a 10‑year background check and pre‑employment drug screen.
• At least 21 years of age.
• Authorized to work in the U.S. per the Immigration Act of 1986.
• Prefer at least one year of prior customer service experience.

• Level 1 – Requires some concentration; tasks performed automatically once learned.
• Level 2 – Requires intermittent high concentration; responsibilities demand normal attention.
• Level 3 – Requires high concentration; potential for errors if attention lapses.

• Lift 70‑lb suitcase from floor to 18 inches and carry 70‑lb suitcase for up to 25 feet.
• Perform repeated bending, squatting, kneeling, crawling, twisting; sustain positions for extended periods.
• Stand for extended periods.
• Work in all weather conditions and confined spaces.
• Have sufficient vision and ability to perform essential functions safely.
• Approximate activity:
  Sitting 5%, Standing 70%, Walking 25%.

• Machines, equipment, tools – varied; approximate time usage varies.

• Competitive salary based on experience.
• Health & wellness benefits after 30 days (medical, dental, vision, air ambulance, short‑term disability, pet insurance, health savings account, company‑paid life insurance).
• 401(k) retirement plan.
• Generous PTO: one day per month after probation, plus paid holidays.
• Employee discounts after probation via the My l program (flight tickets at significant discount, hotel and resort discounts, car rentals, cruises).

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

At Surf Air Mobility, we are committed to building an inclusive ecosystem that integrates women, people of color, and other underrepresented groups into the cleantech sector and aerospace industry. We strongly encourage applications from qualified applicants and members of underrepresented groups. Surf Air Mobility is an Equal Opportunity Employer; employment is governed based on merit, competence, and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.

Surf Air Mobility participates in E-Verify.