LN Venues, Director of Foundation Room Operations - of Blues Dallas

Job Summary:

** WHO ARE WE?
** Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.

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** WHO ARE YOU?
** Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
** WHAT THIS ROLE WILL DO
**** I.
Team Member Recruitment, Training, Development and Management Responsibilities:
*** Recruitment and Training
* Development of Hourly Team Members
* Development of Foundation Managers
* Discipline/Terminations
* Conflict Resolution
* Ensuring compliance with Workplace Standards
* Communication* Floor Management Functions
* Weekly Operations call
* Weekly Recap sheets
* Dining tracking sheets
* Nightly operations reports
* Weekly Inventory
** II.
Ensuring Optimal Guest Experience
*** Ability to give proper recognition to Foundation Members, Live Nation Executives and VIP’s to instill appreciation for their membership and patronage
* Serve as a resource of information for all Members regarding their experience within both the Foundation Room and House of Blues
* Ensures that all special events are executed properly, to the guests satisfaction
* Must possess a  solid understanding of the nightlife industry, promotions and industry trends
* Guest Relations & Membership Fulfillment
* Maintain all HOB Standards
** III.
Enhance Revenue/ Controlling Costs
*** Ensure that Food & Beverage COGS, controllables and labor are within budgetary guidelines
* Participates in developing long and short term plans for revenue growth and cost control measures
* Ensures that P&L of unit meets or exceeds budgetary expectations
* Generate/Enhance Revenue
* Oversee Membership Renewal Process
* Create and execute nightly programming that fosters increase in guest count and incremental sales
* Execute on initiatives developed by VIP Services or sales team
** IV.
Vibe, Atmosphere and Maintenance within the venue
*** Creates and maintains an environment of high energy vibe that fits within Foundation Room standards
* Ensures atmosphere of the room adheres to standards including but not limited to; lighting, sound level, music selection, furniture placement and décor.
* Manages physical plant/facility to ensure proper repair and maintenance
* Maintains Cleanliness standards at its highest
* Has the ability to create programming events both in-house and with outside promoter partnerships to enhance vibe, increase member use of the room and increasing revenue.
** V.
Essential Personal & Interpersonal Skills
*** Capable of maintaining a positive attitude
* Maintains objective view in all circumstances
* Listens empathically to Management and Team Members
* Maintains organization and focus
* Takes creative risks to enhance revenue
* Behaves professionally to maintain/enhance a positive image
* Thinks creatively to produce new possibilities in all areas of operations
* Ability to alleviate volatile situations
* Shows respect by considering the rights and dignity of others rather than just self
* Communicates assertively…