Supervisor, Entertainment & Gaming, Customer Service Rep

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Part Time Dallas, TX, US

3 days ago Requisition

Part Time | Entertainment, Hospitality, Customer Service

About Us Immersive Gamebox is redefining how people play together. Inside our interactive Gameboxes, guests team up for unforgettable experiences powered by projection mapping, touch screens, motion tracking, and surround sound. No clunky headsets. No limits. Just pure fun.

We are building a team of people who thrive on creating moments guests will talk about long after they leave. If you are the type who gets energized by busy days, new faces, and making every guest feel like the most important person in the room, you will fit right in. If you are looking to stand in the corner and collect a paycheck, this is not the role for you.

The Job As a Supervisor, you lead from the floor. You set the tone for the day, keep the venue buzzing with energy, and make sure every guest leaves smiling. You will be hands-on, guiding walk-ins through booking, running interactive sessions, keeping the venue spotless, and jumping in wherever needed to keep things moving.

Welcome and engage guests with warmth and enthusiasm, no exceptions

Drive walk-in bookings by actively promoting the experience inside and outside the venue

Host games with energy, keeping the mood fun and inclusive for every group

Maintain a spotless, organized, and guest-ready environment at all times

Handle questions and concerns quickly, making sure guests leave impressed

Support the venue manager in motivating, training, and coaching the team

Open or close the venue confidently, ensuring all operational steps are completed.

Natural people-person who genuinely enjoys guest interaction

Thrives in a busy environment and can switch gears fast

Organized and dependable, even under pressure

Flexible availability, including evenings, weekends, and holidays

Confident with basic tech like tablets and booking systems

You bring energy to every shift and keep it until the doors close

You care about details because you know guests notice them

You are a problem solver who acts quickly and does not wait for someone else to fix things

You enjoy working as part of a team and make those around you better

Employment is subject to successful completion of a performance based 90 day probationary period.

Be part of a fast-growing entertainment brand

Test our newest games before they launch

Monthly performance-based incentive tied to venue results (net revenue, reviews, hours worked), subject to company discretion, shared among eligible team members.