Senior Account Manager

Summary/Objective

The Paymentus Account Management Team is responsible for the retention, relationship expansion, revenue growth, reference-ability and overall satisfaction of existing Paymentus mid-market clients, through proactive communication, situational analysis, client education and information sharing, strategic planning, results driven up-sell/cross sell activities, issue escalation management, and effective marketing and product promotional campaign development.

Essential Functions/ Responsibilities

* Collaborate with the Paymentus Client Operations Leadership Team, to work closely with an assigned portfolio. Number of clients and revenue size of portfolio may vary based upon region/territory, and business need ranging between 30 and 40 clients in total. Most clients will generate up to $500k in annual revenue to Paymentus.

* Develop formal account plans and client strategies to maximize client satisfaction and drive increased net revenue flow for each respective client, as well as, Paymentus.

* Engage clients via telephone, through face-to-face client meetings, virtual meetings, conference/expo interactions, and through written communication, to ensure on-going proactive communication on a monthly basis or more frequently as requested, which is documented in the corporate CRM solution.

Supervisory Responsibility

This position does not have any supervisory responsibility or direct reports.

Education and Experience

* Minimum of 5+ years of direct experience in online bill payment, mobile/digital bill payments, electronic bill presentment and money movement required

* Must demonstrate advanced knowledge of online and electronic bill payment industry, fundamental understanding of merchant services and credit card association rules, regulations and compliance standards

* Must have 3+ years of experience directly managing a portfolio of institutional and/or commercial clients ("Billers/Merchants"), across multiple industries and business verticals, with a proven track record of consistently meeting or exceeding up-sell/cross-sell production goals and revenue retention targets

* Must have advanced oral and written communications skills including the ability to make presentations and deliver messaging on complex and sensitive information for audiences at all levels

* Proven ability to effectively negotiate contract renewals with a firm understanding of pricing guidelines, product applicability, and acceptable terms and conditions; must be able to influence stakeholders to ensure that all agreements preserve profitability and mitigate risk to Paymentus

* Experience preparing comprehensive Request for Proposals, Request for Bids, Vendor Requirement Requests

* Must demonstrate level of self-sufficiency to manage portfolio, drive the client relationship, and lead customer meetings without Paymentus leadership presence

* Must demonstrate highly effective time management skills to drive the strategic and operational relationship of a portfolio of up to 40 clients

* Must demonstrate proficiency in financial modeling with high level understanding of client profitability

* Must have understanding of revenue cycle management and revenue collection

* Proven ability to comprehend, document and articulate client requirements and business rules for change requests and/or secondary product implementations

* Knowledge of diverse business types, industries/verticals, and economic market, with strong financial acumen; industries may include, but are not limited to:
Government, Banking & Financial Services, Insurance, Mortgage Servicing, Utilities, Healthcare, Lending

* Act as voice of customer, partnering with internal team members to drive any customer issues/escalations to resolution

* Experience selling SAAS and/or cloud-based solutions strongly preferred

* Familiarity with Salesforce or similar CRM strongly preferred

* Familiarity with PCI DSS Compliance, credit/debit card association regulations, and NACHA rules strongly preferred

* Professional designations such as CPP, AAP, PMP are strongly preferred, but not required

* Familiarity with Microsoft Office Suite required

Work Environment

This job operates in a professional…