Specialist II, Client Operations Management, Tax Escalation

* Serve as a SME (Subject Matter Expert) within assigned functional area
* Manage tasks and projects while meeting established deadlines
* Analyze data, gathering insights and modeling solutions
* Solicit input and ideas from others in consideration of recommendations
* Collaborate with leaders, associates, vendors and/or other business partners to plan, develop and execute key projects and initiatives
* Develop meaningful insights and recommendations to help provide solutions to complex and challenging operational problems
* Deliver exceptional customer service
* Effectively display the ability to manage time well by completing all work types with the established deadlines, setting appropriate work-related priorities, concentrating on the main objectives, and avoiding unnecessary interruptions
* Duties may vary based on areas of focus (Payments, Refunds, Procurement, Field Procurement, Non-Escrow, Funds Management, Flood Search, Tax Search, Data Integrity, Commercial Tax)
* High school diploma, GED or equivalent required;
Bachelor’s degree preferred
* 6+ years of relevant experience with a proven track record of exceeding standards related to proficiency, quality, competency and job knowledge
* Client service-oriented experience required
* Subject Matter Expert level knowledge of process-specific platforms, programs, processes and/or clients
* Technical subject matter expert of specific tasks or work processes
* Ability to resolve escalated issues
* Effectively manage resources
* Advanced problem-solving skills
* Ability to communicate confidently and effectively with all levels of the organization, specifically the ability to tell a story with supporting data
* Strong project management, analytical and interpersonal skills
* Ability to work independently, as well as in a team environment, to achieve set goals and complete assignments within established parameters and deadlines
* Technically savvy with a proficiency to learn new systems and applications; proficient with MS Office
* Ability to cultivate and maintain collaborative working relationships
* Proven ability to gather and analyze data from multiple sources, and prioritize multiple work assignments
* Excellent verbal and written communication skills with an ability to articulate complex ideas
* Demonstrate behaviors that align with our values and foster an inclusive culture
* Willingness to continuously learn and develop
* Adaptable in an ever-changing environment

Cotality is fully committed to a work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. Please navigate to "location" and filter on desired country under the "locations". ex:
United States, Canada, United Kingdom, India# We have some exciting news to share with you, Core Logic will now be called Cotality! Our new brand reflects our commitment to delivering innovative solutions and building deep relationships.

Speaking of fresh starts—if you’re thinking about making a change, and you’re someone who wants to work for a growing company with a people-first culture which has earned us Great Place to Work recognitions in six countries, apply today!

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

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