Loan Processing Team Lead

Job Title

Loan Processing Team Lead

Remote Texas

As a Processing Team Lead you'll manage a team of Loan Processors (LP) and Loan Processing Assistants (LPA) that are tasked daily with achieving objectives and Key Performance Indicators (KPIs) on an on-going basis. You'll be responsible for the training and the development of each Loan Processor and Loan Processing assistant, along with daily tasks and responsibilities to support the Operations Department.

This role is critical in the development, training, and productivity path for the Loan Processor and Loan Processor Assistant.

• Manage the overall production of Loan Processor and Loan Processor Assistant performance including daily responsibilities and tasks, motivation, scheduling and training of each Loan Processor and Loan Processor Assistant on the team. Administration of policies, procedures and the compliance-related functions of the Loan Processor Assistant role.
• Work closely with Processing and Operations leadership to achieve team and department monthly goals.
• Collaborate with Retail Lending departments including the teams of Sales, Underwriting, Closing, Disclosures, Post-Closing, and Compliance.
• Assign tasks to Loan Processing Assistants to ensure KPIs are met for each designated processing team.
• May lead and develop a team: responsible for hiring, coaching, performance management, training and development.

• 5+ years of related experience in Mortgage Processing, Mortgage Operations Team Leader, Mortgage Processing Manager, or similar field.
• High school diploma required.
• Previous leadership experience preferred.
• Intermediate to advanced knowledge of residential mortgage industry in Correspondent or Retail Lending; including sales, operations, capital markets and/or other residential mortgage products and services.
• Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate to advanced experience in using mortgage-related LOS systems, e.g. Encompass and other CRM-related systems.
• Intermediate experience in formulating, developing, and implementing best-practice processing procedures. Meeting on-going KPIs as the line of business demands.
• Intermediate speaking and writing communication skills.

We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

Ameri Home Mortgage is a Western Alliance Bank company. Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank;
Member FDIC.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nationality origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email  or call .

When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.