Accounts Receivable Administrator

This position is responsible for managing billing and mileage for the existing client base, including oversight of accounts with varying billing requirements. The Accounts Receivable Administrator is expected to perform all duties with a strong commitment to delivering exceptional service to Trinity Rail's customers. This includes maintaining consistent communication with external clients, internal departments, and sales personnel, while also supporting change management initiatives.

The role demands excellent organizational skills, the ability to effectively prioritize and manage multiple tasks, and the flexibility to assume additional responsibilities as needed.

What you'll do:

* Performs monthly and weekly billing for rental and mileage processes and meet departmental SLA's for acceptable follow up time frames for customers

* Create value to the business by meeting the different reporting needs for our customers

* Collaborate across various upstream, downstream, and lateral business units to achieve resolution

* Establishes time frames and holds customers accountable to timely follow-up monthly information needed for all processes and next steps

* Performs account reconciliations and analysis as needed for 3

PLA and mileage account.

* Resolves client-billing disputes, troubleshooting and updates on any billing issue.

* Process excess mileage and equalization for the yearly billing

* Ability to clearly communicate the details of excess mileage charges, ensuring the customer understands when and why they are applied as well as equalization, which may involve balancing charges or adjustments across multiple accounts or transactions.

* Be able to process invoices in many different customers or third party portals as requested.

* Other duties as required or needed

Experience and Skills:

* High school diploma required, college degree in accounting/finance/business management preferred

* Minimum 3 years customer service/billing experience in a corporate setting

* Excellent communication & presentation skills with the ability to engage at all levels - from front line to executive

* Outstanding interpersonal skills with the ability to build relationships within a complex matrixed organization

* Ability to influence others through shared outcomes and common goals

* Proficiency in Microsoft Office including Excel and Word

* Must have attention to detail with an eye for accuracy.

* Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency.

* Ability to apply fundamental accounting knowledge to daily transactions

* Proven ability to be a self starter with little direction.

* Experience with Oracle, SAP, People Soft, or any other ERP system is preferred

* Strong analytical, organizational, time management and multi-tasking skills

* Able to comfortably analyze large quantities of data through usage of pivot tables, formulas, etc.