Senior Manager, Client Services

Senior Manager, Client Services, US

Own the delivery for a book of US clients end to end. Not a reporting layer. You know the AR, the denials, the credentialing status and the coding impact, and you are accountable for what actually ships to the client.

Remote (US)
· Dallas HQ Full-time Reports to the Director of Client Services, US Travel required, including ad hoc

Most client services people can read a report. Fewer can open the AR aging, find the 90 day bucket that is quietly rotting, work out that it traces back to a credentialing gap from four months ago, and get it fixed. That is the difference this seat is built around. You carry a book of US clients and you are accountable for what those clients actually receive: the cash, the reporting, the escalations, the commitments made on their behalf.

You are hands on in the revenue cycle, not narrating it from a distance.

Everything that reaches the client is yours: the monthly reporting pack, the KPI commentary, the action log, the follow-through. If it goes out with your book on it, you have read it and you stand behind it.

AR aging and worklist prioritisation, denial trends and root cause, clean claim rate, credentialing and payer enrolment status, coding and documentation impact on cash. You work these, you do not just report them.

Net collection rate, days in AR, denial rate, first pass yield. You know where each account stands this week, what is moving it, and what you are doing about the ones that are not moving.

Be the named person when something breaks. Diagnose it honestly, tell the client what happened, drive it to root cause, and make sure it does not recur. No hiding behind the offshore team.

Translate what the client needs into what the Chennai and Dallas delivery pods actually do. Set priorities, unblock the team, and hold the line when a commitment is not realistic.

Run new client implementations and mid-flight changes: new locations, new specialties, payer changes, system migrations. Own the plan and the go live.

Learn your book cold. Open every account: AR aging by bucket, denial mix, credentialing status by provider, contract terms, open escalations, and what the client thinks of us right now.

A written performance and risk read on every account, the reporting pack standardised across your book, and at least one concrete cash or denial problem identified with a fix in motion.

Reporting and review cadence running on time, escalations closing to a documented SLA, and one account with a measurable improvement you can show with evidence.

• Six or more years in US healthcare revenue cycle, with at least two owning client relationships directly
• Genuinely hands on end to end: eligibility and VOB, authorisation, charge and coding impact, claim submission, denials and appeals, AR follow up, payment posting and reconciliation. You have personally worked these, not only managed people who did
• Can open an AR aging, a denial report and an 835 and tell us what is wrong and what you would do first
• Has carried a book of clients and been accountable for their numbers, not just their satisfaction score
• Credible with a practice owner, a CFO and a billing manager in the same conversation, including when the news is bad
• Comfortable directing an offshore delivery team across time zones and holding it to standard
• Based in the United States and authorised to work here
• Travel is a requirement of this role, not an occasional extra. Client sites, conferences and internal reviews come up at short…