Operations Program Associate

Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people’s success — today and tomorrow. While we are rooted in core financial products, we are differentiated by our approach.

Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment — investing the time and resources to understand our clients’ immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital, we do more than build business success. We build long-lasting relationships. Texas Capital provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance, retirement savings plans with a generous 401K match, paid leave programs, paid holidays, and paid time off (PTO).

Texas Capital is headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano, San Antonio, Chicago, Los Angeles and New York.

• Provide guidance and mentorship to employees across operations.
• Assist leadership with training, onboarding, and quality management activities.
• Support workforce coordination and operational coverage planning.
• Promote operational discipline, accountability, and continuous improvement culture.

• Manage and oversee complex operational processes and servicing activities.
• Review escalated transactions, exceptions, and operational issues.
• Ensure operational activities meet established SLAs, quality standards, and regulatory requirements.
• Monitor aging items, unresolved exceptions, and operational bottlenecks.
• Support critical processing activities during high-volume or high-risk periods.

• Lead or support process improvement initiatives with focus on:
• Cycle time reduction
• Operational efficiency
• Capacity optimization
• Reduction of manual activities
• Client experience enhancement
• Participate in process mapping and future-state design workshops.
• Assist with implementation of:
  Workflow automation AI-assisted operational capabilities Straight-through processing (STP) Operational modernization initiatives Support business readiness and change management activities.

• Serve as a key liaison between operations and business partners.
• Support relationship managers, sales, product teams, and client service teams.
• Participate in operational governance and working group meetings.
• Assist with escalated client servicing matters and operational inquiries.
• Coordinate across operations, technology, risk, and compliance teams during incidents or process changes.

Typical

Functional Area

s Commercial Lending Operations Deposit & Treasury Operations Client Onboarding & KYC Payment Operations Fraud & Financial Crimes Operations Wealth / Private Banking Operations Investment Banking Operations Digital Banking Operations Account Maintenance & Servicing Reconciliation & Settlements Loan Servicing & Documentation

• Bachelor’s degree in Business, Finance, Accounting, or related field preferred. Equivalent operational banking experience may substitute for degree requirements.

• Typically, 6-9 years of banking or financial services operations experience.
• Experience managing complex operations processes and escalations.
• Prior experience supporting operational risk, controls, and process improvement initiatives preferred.

• Strong understanding of banking operations and servicing processes.
• Operat…