Patient Service Agent

Patient Service Agent

Smile Doctors invites you to join our people‑first culture as a Patient Service Agent
.

• Acquire patient and issue‑related information and enter it into the call‑tracking database
• Respond to inquiries courteously and promptly, using proper grammar and verbal skills
• Provide an optimal patient experience by resolving issues on the first call
• Coordinate appointment schedules
• Process payments
• Use multiple computer applications concurrently, navigating their functions
• Act as a consultative partner to clients, building rapport and providing direction

• Establish and maintain good working relationships with customers and coworkers
• Work independently with limited supervision
• Communicate effectively verbally and in writing
• Listen and understand information, both verbally and in writing

• High school diploma or equivalent (required)
• Bilingual preferred but not required
• Dental field experience a plus, but not required
• Call center experience a plus, but not required
• Knowledge of computer systems and software for data entry or processing
• Knowledge of digital applications including web, email, chat, text, etc.

• Competitive salary
• Medical, dental, vision and life insurance
• Short and long‑term disability coverage
• 401(k) plan
• 3 weeks paid time off in the first year + paid holidays
• Discounts on braces and clear aligners for you and your family

Location:

Dallas, TX

Why Smile Doctors? As the nation's leading orthodontic support organization, we are shaping the future of orthodontics through strategic partnerships. Our dynamic support services enable partner orthodontists to focus on driving exceptional treatment outcomes and delivering unmatched patient experiences. Join a fast‑growing team where there's plenty of room for career advancement.

This is the perfect opportunity to grow with an expanding organization! Apply today!

Smile Doctors and all our affiliated practices are proud to be an equal opportunity workplace and welcome diversity in our organization. We do not discriminate against any team member or applicant for employment regardless of age, race, color, national origin, religion, disability, veteran status, sex, sexual orientation, or gender identity.