OAG - Child Support | Child Support Officer II

Are you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney General’s (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their children’s lives and ensuring that children in Texas receive the support they need and deserve.

Child Support Officers (CSOs) conduct detailed investigations to locate absent parents; assist in establishing paternity; obtaining court orders for financial support and health care coverage for children; enforcing child support orders; responding to customer inquiries; promoting the involvement of both parents in their children’s lives; and collaborating with state agencies and community organizations to serve Texas families. CSOs gain valuable investigative and legal experience and are part of a collegial team dedicated to supporting Texas children and families.

CSOs experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands-on experience; and engaging camaraderie with their colleagues across the state.

The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State’s law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits ((Use the "Apply for this Job" box below).) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

• Conduct detailed in-office investigations to locate parties, verify employment and determine assets
• Prepare documents relating to legal and administrative actions to establish or enforce child support orders
• Negotiate lump sum payments from noncustodial parents who owe past due child/medical support
• Negotiate out-of-court settlements and agreements with parties
• Monitor child support cases and refer delinquent cases for the appropriate enforcement action(s)
• Document all case actions taken using the appropriate agency tools, including but not limited to the Children Are My Priority system (ChAMP), case/court documents
• Review and maintain child support virtual files for accuracy in the Enterprise Content Management (ECM) repository
• Review cases to determine if the cases are eligible for closure
• Attend court to assist legal staff, as needed
• Research case information on the computer including the ChAMP system
• Maintain current knowledge of child support policies and procedures, Texas Family Law, federal regulations, and other states’ IV-D regulations
• Assess child support cases to determine the appropriate case action
• Explain Child Support Program policies, procedures, and regulations to customers
• Respond to customer inquiries and complaints
• Assess the validity of complaints against the IV-D program with impartiality
• Serve as Notary Public
• Perform related work as assigned
• Maintain relevant knowledge necessary to perform essential job functions
• Attend work regularly in compliance with agreed-upon work schedule
• Ensure security and confidentiality of sensitive and/or protected information
• Comply with all agency policies and procedures, including those pertaining to ethics and integrity

• Graduation from high school or equivalent
• Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist
• Skill in interviewing and negotiating
• Skill in using a personal computer for word-processing and data entry/retrieval
• Skill in basic mathematical computations
• Skill in handling multiple tasks, prioritizing, and meeting deadlines
• Skill in effective oral and written communication
• Skill in exercising sound judgment and effective decision making
• Ability to receive and respond positively to constructive feedback
• Ability to work cooperatively with others in a professional office environment
• Ability to provide excellent customer…