LIDDA EDU Business Office Coordinator

* Manage intake workflow to ensure timely and efficient service delivery to include the following:
* Implements policies, procedures, and processes as directed by the Chief Psychologist and Chief Authority Officer including the following:  + Agency Policies and Procedures  + Texas Administrative Codes regarding program priority population  + Health and Human Services performance contract
* Identifies operational needs and escalates issues to appropriate leadership.
* Contact insurance providers to process and complete prior authorization requests.
* Performs intake-related duties as needed to support team operations.
* Maintains a high standard of customer service and a welcoming environment.
* Ensures timely and accurate ordering of office and testing supplies.
* Actively participates in team and department meetings.
* Interact with individuals and staff in a professional, courteous, and attentive manner.
* Maintains a clean, safe, and organized workspace in coordination with facilities staff.
* Upholds the highest standards of integrity, confidentiality, and compliance with privacy regulations.
* Performs other duties as assigned.
* Supervise intake specialists and administrative staff, providing training, guidance, and support.
* Assign caseloads and manage workload distribution across the team.
* Assures appropriate and timely functions of intake specialists and business support staff.
* Responsible for monitoring and meeting expected performance goals/metrics
* Conduct performance evaluations and provide feedback to direct supervises.
* Facilitate individual and team meetings and communication to foster collaboration and knowledge sharing.
* Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws.
* Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.
* Effective verbal and written communication skills.
* Excellent organizational skills with the ability to prioritize workflow and meet deadlines.
* Ability to handle multiple tasks and special projects simultaneously.
* Able to work autonomously with minimal or no supervision.
* Able to maintain a high level of professionalism and confidentiality.

* Required:

Associate degree in Business Administration or a related health field

* Required:

3–4 years of experience in a business office coordinator or similar role

* Required:

Minimum of 2 years of management experience
* Preferred:
Bachelor’s degree in Business Administration or a related health field
* Preferred:
Experience in medical billing and coding
* Preferred:
Bilingual in Spanish
* Preferred:
Experience working with individuals with intellectual and developmental disabilities or mental health conditions
* Ability to assess workflows and propose and implement policies and procedures
* Basic math skills required.
* Ability to work with reports and numbers.
* Ability to calculate moderately complex figures and amounts to accurately report activities and budgets.
* Ability to apply common sense understanding to carry out simple one or two-step instructions.
* Ability to deal with standardized situations with only occasional or no variables.
* Ability to adapt to changing priorities and work effectively in a dynamic environment
* Strong problem-solving skills and the ability to translate broad goals into actionable steps
* Demonstrates high ethical standards in all professional interactions
* Works well independently and as part of a multidisciplinary team
* Capable of managing multiple tasks in a high-volume setting
* Maintains a positive attitude and delivers excellent customer service
* Self-motivated with the ability to initiate tasks and follow through with minimal supervision
* Exercises tact and diplomacy when interacting with internal and external stakeholders
* Skilled in assessing workflows and implementing process improvements
* Flexible and responsive to operational needs
* Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
* Ability to utilize Internet for resources.
* Ability to use electronic health records (EHRs) to store and access patient information.
* Medical/Dental/Vision
* Paid Time Off
* Paid Holidays
* Employee Assistance Program
* Retirement Plan, including employer matching
* Health Savings Account, including employer matching
* Professional Development allowance up to $2000 per year
* Bilingual Stipend – 6% of the base salary
* Many other benefits
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