Access Services Representative – CPAS

Access Services Representative I – CPAS

UT Southwestern Medical Center

Job Code: 2061

FLSA Status: N

Date Last Edited: 3/25/2025

Job Summary: Works under general supervision to provide exemplary customer service to accurately facilitate patient__) appointment scheduling and relay of critical information and questions in a large contact center environment. Additional responsibilities include referral transcription, patient care coordination of clinical necessity, medical record documentation, and patient financial responsibilities.

Essential Functions:

Job Duties:

• Supports at least one clinic or service line as a first point of contact by answering inbound calls and/or makingootward calls according to established guidelines.
• Provides exemplary customer service with courtesy and discretion while communicating professionally with patients, patients' families, physicians Manual, physicians' office staff, nursing units, care management, ancillary departments, and insurance companies.
• Schedules patient appointments based on clinical protocols regarding services provided in the designated clinicalopolitan area with a high degree of accuracy.
• Completes detailed and accurate patient demographic and insurance information in the electronic medical record (EMR) system regarding the purpose of the appointment request/clinic visit, symptoms or diagnosis, and selects the appropriate insurance plans and payors.
• Follows Managed Care Office guidelines to verify insurances that are currently accepted and provides resources for patients regarding their insurance coverage.
• Serves as a liaison for the patient and works closely with physician offices to obtain referrals for the patient.
• Partners with and escalates to Referral Nurse Team as a resource to ensure patients receive the right level of care at the appropriate time.
• Documents and routes patient communications appropriately, including escalating calls according to established guidelines, and directs calls to other departments as needed.
• Collects clinic‑specific medical records ??? Wait the assistant produce confusion. This text seems corrupted. Let's scrap and rewrite properly using the original description.{