Patient Access Specialist

Job Summary:

Access Health Care’s Patient Access Specialists work collaboratively with several health organizations & doctor offices to schedule patient appointments and provide advanced patient support over the phone. Specialists have experience in healthcare and are able to provide a high-level of support to complex clients.

We are seeking dependable candidates who have a passion for helping others and have been in previous roles handling a high-volume of calls while they seek ways to create a positive experience for every patient.

Must live in TX, GA, FL, TN, or VA.Must have experience scheduling patient appointments in Epic.

Supervisory Responsibilities:

This position has no direct supervisory responsibilities.

Duties/Responsibilities:

Answer a high volume of calls a day using a multi-line phone. (80+ calls/day)
Schedule appointments for multiple clinical sites according to client-specific protocols.

Gather & input patient demographic and insurance information into the practice management system.

Report complex clinical issues to the appropriate supervisor/client partner.

Document call activity, outcomes, and other notes as needed in the client system.

Work collaboratively with colleagues to meet the goals and objectives of the department.

Assist callers and navigate them to the appropriate resources.

Must meet all attendance and performance standards.

Perform other duties as assigned.

Required Skills/Abilities:

Experience using an EMR and scheduling software

Excellent communication skills over the phone

Strong Internet Speed & access to router via Ethernet Cord (Minimum speed: 20mbps Download & 6mbps Upload)

Education and Experience:

1 year of experience in healthcare patient service1 year of experience handling a high volume of inbound calls

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift to 15 pounds at a time.