Senior Financial Counselor

Serves as a program expert and lead resource for immediate supervisor regarding all funding programs, in order to ensure that all Parkland patients are screened and qualified for assistance.

Location:

8435 Stemmons Bldg.

Monday-Friday, Day Shift

N Stemmons Fwy

Serves as a program expert and lead resource for immediate supervisor regarding all funding programs, in order to ensure that all Parkland patients are screened and qualified for assistance.

• High School Diploma/GED
• Two Years of College preferred

• Must have (4) years experience in determining financial eligibility for government funding, program funding, public funding or patient assistance programs in a physician or hospital business office setting.

• May have an equivalent combination of education and/or experience in lieu of specific education and/or experience as stated above.

• Must obtain Affordable Care Act (ACA) certification within 12 months of hire date

• Health Stream
• Patient Access Pre-Registration 100-1
• Patient Access Pre-Registration Eligibility

• Must be able to interview patients to determine their financial eligibility.
• Must be able to interview patients to assess their financial eligibility.
• Must demonstrate proficiency in using personal computers and standard office equipment.
• Must have experience with medical software.
• Must possess a solid understanding of public assistance programs and the necessary documentation.
• Must have a thorough knowledge of third-party payors and insurance verification procedures.
• Must understand managed care and insurance contractual agreements.
• Must be detail-oriented, possess basic mathematical skills, and demonstrate strong analytical abilities to resolve financial issues involving various stakeholders, including third-party payors, physicians, patients, and the healthcare system.
• Must demonstrate a positive attitude and possess strong verbal and written communication skills while maintaining professionalism in both appearance and demeanor.
• Must be able to handle potentially stressful situations and manage multiple tasks simultaneously, including instructing and counseling patients about Parkland's payment policies and public assistance programs.
• Must demonstrate strong organizational and planning skills with attention to detail, maintaining productivity during financial screenings.
• Must be able to communicate effectively with patients, government entities, and Parkland staff.
• Must be capable of solving problems within established policies and procedures.
• Must complete any additional job-related training that is offered.
• Must be able to interact with patients and their families effectively.
• Must be a team player, collaborating with nurse navigators, referral coordinators, and other Patient Financial Services team members.
• Bilingual in Spanish is preferred.
• Proficiency in the Microsoft Office Suite is preferred.

• Must complete designated Health Stream courses annually, as assigned by management. This requirement will be tracked and managed by the department.
• Acts as the primary resource for the immediate supervisor to support financial counselors with training, complex financial assessments, and monitoring workflow issues and dwell times as needed.
• Reviews patient accounts and financial files to verify that the appropriate funding program sources are pursued, the application process is completed accurately and on time, and accounts are billed correctly.
• Screens patient demographic and financial documentation to identify appropriate funding program(s).
• To ensure all patients who are qualified for assistance…