Coordinator, Clinic Office

Job Details

Job Location:

DLS Farmers Branch - Farmers Branch, TX 75234

Position Type:
Full Time

Education Level: High School Diploma

Travel Percentage: 0%

Job Shift: First Shift

Job Category:
Health Care

Working at Envision means having a job that’s more than just a way to make money. It's a job that makes a difference.

• Careers with purpose
• Teamwork environment
• Amazing 401K Retirement Plan
• Envision Paid Life Insurance
• Medical, Dental, Vision, FSA Plans
• 10 Paid Holidays
• PTO & Vacation
• Tuition Reimbursement

The Clinic Office Coordinator is responsible for the clinic flow and the daily non-clinical operations of the Envision Vision Rehabilitation Clinic environment. The Clinic Office Coordinator works under the direction of the Director of Rehabilitation Services to coordinate patient flow within the clinic, supports billing, training, and engagement activities, and functions as a liaison for the clinic staff and the Director, while ensuring and maintaining compliance with QuadA, HIPAA, CMS, grant funding requirements, and other regulatory guidelines and regulations.

• Ensures efficient and effective daily clinic flow & non-clinical operations which includes but is not limited to taking patient phone calls & triaging needs, low vision product support, patient scheduling, checking patients in and out, verifying insurance, ensuring adequate and required patient documentation is in place prior to appointments, making reminder calls and sending reminders through the mail
• Ensures timely processing of patient referrals and authorizations, and appropriate tracking of said referrals
• Creates and updates patients’ electronic medical records
• Facilitates calls for medical information from doctors’ offices
• Promotes excellent customer service throughout clinic and all levels of staff while maintaining a professional workplace
• Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent reoccurrences
• Supports the Director by pulling necessary reports from various electronic systems to be utilized in business decisions, grant reporting, huddles, etc.
• Understands and agrees to fulfill position-specific role and duties assigned within the clinic emergency management plan

• Assists patients and customers with questions related to store inventory
• Rings out sales
• Prepares supplies for future patient appointments
• Supports the Director with management of supplies and ordering, performing annual inventory, and pulling necessary reports from various electronic systems to be utilized in business decisions, grant reporting, huddles, etc.

• Supports the Director to ensure appropriate revenue cycle management by performing tasks that may include, but are not limited to by performing calls to insurance companies for required authorizations / verifications, entering charges into practice management software, taking payments, following up on denied claims, print and mail monthly patient statements

• Maintains total complete confidentiality of medical, financial, and proprietary data and information
• Maintains medical records room, including retrieving old records and scanning into electronic medical record for returning patients’ upcoming appointments
• Ensures organization of both hard copy files and electronic files for clinic materials such as policies, procedures, forms, licenses, etc.
• Supports the Director in provider credentialing and enrollment, as requested
• Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent reoccurrences
• Assists the Director in identifying,…