Business Support II

## Business Support IIApply:
Dallas, Texas:
Full time:
Posted Yesterday:
R-101245

Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.

Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services.

Alongside clinical care, researchers and teachers from Metrocare’s Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.
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* Job Description:

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* GENERAL DESCRIPTION:

** The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.  We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families, and adults we serve.

The Business Support Specialist II position is responsible for coordinating and performing all clerical support needs for the assigned program, ensuring client satisfaction, and flow of office operations.

HOURS OF RESPONSIBILITY:
Metrocare clinics are open Monday through Friday, 8:00 a.m. to 5:00 p.m., except for the Hillside Adult Clinic, which is open Monday through Friday, 8:00 a.m. to 8:00 p.m., and Saturday, 8:00 a.m. to 2:00 p.m.
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* ESSENTIAL DUTIES AND RESPONSIBILITIES:

** The essential functions listed here are representative of those that must be met to successfully perform the job.
* Checks clients in as they arrive for their session, utilizing MyAvatar (clinical electronic health record) which notifies the therapist the client has arrived.
* Works with Leadership to ensure the Center’s therapy schedule is entered accurately within MyAvatar and manages status of visits from day-to-day in the system with applicable documentation.
* Maintains Scheduling Calendar in Avatar
* Schedules future appointments, Cancels and Reschedules as needed  + The first point of contact for all external and internal stakeholders is through telephone communication with the designated center.
* Screens and directs incoming calls to the appropriate partners, ensuring stakeholders who contact the designated center are connected with the right resources.
* Creates and maintains client records in MyAvatar or other electronic health record systems, including admission forms, program details, diagnoses, financial assessments, and managed care authorization information.
* Completes check of benefit status prior to each visit to determine co-pay, deductible, or self-pay status at start of service appointment.
* Responsible for cleanliness, presentation/set up of waiting room spaces
* Gathers Medical Records as needed for client access to services
* Completes Initial Eligibility and Benefits checklist for inquiring insurance clients.
* Referral of applicants, documenting their communication
* Schedule monthly training or as needed at the direction of the Clinical Team
* Completes attendance and program-specific logs monthly, communicate clients whose attendance is below 90% and collaborate with leadership on action plans.
* Copying, faxing, and all other general office duties
* Scans in client documents into MyAvatar within three business days of receipt
* Coordinate team supply needs in collaboration with program leadership to ensure timely and efficient resource availability
* Attend regional and team meetings.
* Meets designated benchmarks and/or quality measures, missed appointments or required documentation.
* Performs other duties as assigned.
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* COMPETENCIES:

** The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.
* Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws.
* Analytical skills, professional acumen, business…