Medical Office Assistant; Northeast Dallas

Department: Clinical Support

Employment Type: Permanent - Full Time

Location: Dallas , TX

Reporting To: Jennifer Dunkin

Join our clinical team as a Medical Office Assistant at Aspire Allergy & Sinus and play a key role in delivering exceptional care to patients with allergy, asthma, and sinus conditions.

In this role, you will support both the clinical and administrative sides of the clinic, assisting providers with patient care while also helping ensure smooth front-office operations. From greeting patients to administering allergy injections and coordinating patient information, you will help create a seamless and positive experience for every patient who walks through our doors.

This position will support our northeast clinic locations. The anticipated schedule is Tuesday 9 a.m.–6 p.m., Wednesday 8 a.m.–6 p.m., Thursday 8 a.m.–5 p.m., and Friday 8 a.m.–6 p.m. Ideally, candidates will be based in or near Plano for convenient access to these locations. Full list of clinics locations is here:

• Support assigned medical providers in delivering high-quality patient care throughout the clinic day
• Assist with the examination and treatment of patients under the direction of the provider
• Escort patients to exam rooms and obtain vitals, medical history, and current medications
• Communicate allergy testing procedures and treatment protocols to patients
• Administer subcutaneous, intradermal, and intramuscular injections as directed by the provider and within scope of practice
• Perform spirometry and other diagnostic testing accurately according to clinic protocols and provider direction
• Monitor incoming pharmacy shipments and prepare medications for patient pick-up
• Assist providers and clinical team members in responding to anaphylactic reactions and other urgent patient needs
• Document accurate patient information in the Electronic Health Record (EHR) system
• Maintain clinic flow and support patient volume to ensure timely and efficient care
• Reaching out to insurance providers to obtain CT authorizations

• Greet and check in patients while creating a welcoming and professional environment
• Answer incoming phone calls and provide accurate information and assistance
• Schedule and reschedule patient appointments using the clinic scheduling system
• Collect patient payments for appointments and outstanding balances
• Ensure patient demographic, insurance, and referral information is accurate in the EHR
• Reaching out to insurance providers to obtain CT authorizations.

• Prepare patient charts and organize paperwork for upcoming appointments
• Scan and attach documents to patient records in the EHR
• Request medical records from outside providers when needed
• Coordinate allergen vial transfers and assist with clinical inventory tracking
• Maintain supplies in the clinic, front desk, and common areas
• Process incoming mail and assist with administrative clinic tasks
• Ensure end-of-day reports and logs are accurate and complete

• Follow all HIPAA regulations regarding patient privacy and confidentiality
• Adhere to OSHA requirements including universal precautions and sharps disposal guidelines
• Follow clinic protocols and directions provided by clinical leadership and medical providers
• Perform all testing and treatment in accordance with Aspire Allergy & Sinus clinical protocols and safety measures

• Must have basic knowledge of medical terminology
• Must possess exceptional customer service skills
• Must be able to effectively and clearly communicate with others to exchange information effectively
• Must be…