Bilingual Therapy Operations Specialist

Description

The Therapy Coordinator supports the coordination of therapy services, including authorizations, referrals and intake, coordination of care, and therapist/patient relations. This role serves as a key point of contact for therapists and families while promoting timely communication, accurate documentation, and efficient therapy operations.

Responsibilities/Essential Functions: The person in this position must be able to perform the following essential job functions with or without reasonable accommodations.

1. Coordinate therapy services, including authorizations, referrals/intake, insurance denials and coordination of care.

2. Serve as a liaison between the agency, therapists, patients, and caregivers.

3. Build and maintain strong, collaborative relationships with therapists.

4. Coordinate medical records, data entry, authorization review, and related therapy processes to ensure accuracy and efficiency.

5. Monitor workflows, identify concerns, and assist with implementing solutions.

6. Manage multiple priorities and deadlines while maintaining accuracy and organization.

7. Communicate important patient, therapist, and operational updates to management.

8. Maintain timely and professional communication with families, therapists, insurance representatives, and internal teams.

9. Perform all duties in accordance with agency policies, payer requirements, and professional standards.

10. Demonstrate initiative in meeting goals and improving therapy coordination processes.

Requirements

1. High school diploma or equivalent required; college preferred.

2. Previous experience supporting healthcare or therapy operations preferred.

3. Bilingual English/Spanish required; must fluently speak, read, and write both languages.

4. Excellent written and verbal communication skills.

5. Strong multitasking skills with the ability to prioritize and meet deadlines.

6. Excellent organizational and time-management skills with attention to detail.

7. Self-motivated, dependable, and able to work independently and as part of a team.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The work environment and physical demands described here are representative of those required by an employee to perform to the essential functions of this job with or without reasonable accommodations.

Physical Elements

• Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, to enable the employee to communicate effectively;

• Sufficient vision or other powers of observation, with or without reasonable accommodation, to enable the employee to review a wide variety of materials in electronic or hard copy form;

• Sufficient manual dexterity, with or without reasonable accommodation, to enable the employee to operate a personal computer, telephone, and other related equipment;

• Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, to enable the employee to safely lift, move, or maneuver whatever may be necessary to successfully perform the duties of their position;
• Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, to enable the employee to efficiently function in a general office environment; and

• Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, to enable the employee to efficiently function in a general office environment, with frequent travel to a variety of field sites.

Environmental Elements

Employee works in an office environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. The above list reflects the essential functions and other job functions considered necessary of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job, or assigned by supervisory personnel.

This job description is used as a guide only and not inclusive of responsibilities and job duties.