Front Desk Supervisor - Aloft Dallas

Front Desk Supervisor - Aloft Dallas Downtown Job Description

Posted Monday, October 27, 2025 at 5:00 AM

Why Work at Aloft Dallas Downtown?

At Aloft Dallas Downtown , we’re not just a place to stay, we’re a destination where energy, style, and innovation come together. Set in a historic building in the heart of downtown, our hotel combines bold design, a vibrant social scene, and the spirit of modern hospitality.

With spacious loft-inspired guest rooms, buzzing common spaces like the WXYZ bar, and a location steps from Dallas’s top attractions, every role here is part of creating an unforgettable guest experience. From front desk to food & beverage, each Experience Curator helps bring our dynamic vibe to life.

If you thrive in a fast-paced, creative environment where individuality is celebrated, Aloft Dallas Downtown is where your journey begins.

About the opportunity:
We are seeking a dedicated and customer-focused Front Desk Supervisor to join our team at Aloft Dallas Downtown. In this role, you will lead and supervise the front desk team to ensure exceptional guest experiences.

• Oversee front desk operations, including check-ins, check-outs, and guest inquiries
• Train and coach front desk agents on guest services and hotel policies
• Resolve guest complaints and ensure satisfactory resolution
• Manage front desk staff scheduling and performance
• Maintain accurate records of guest transactions and hotel occupancy
• Collaborate with other departments to ensure guest needs are met

• Minimum 2 years of experience in a front desk or guest services role
• Strong customer service skills and ability to handle guest inquiries and complaints
• Excellent communication and problem-solving abilities
• Ability to work in a fast-paced environment and manage multiple tasks
• Strong organizational skills and attention to detail
• Familiarity with hotel property management systems and reservation software
• Ability to work flexible hours, including weekends and holidays