Front Desk Agent; Hotel Swexan

Front Desk Agent (Hotel Swexan)

Join to apply for the Front Desk Agent (Hotel Swexan) role at Hôtel Swexan

Harwood Hospitality Group, Dallas’ premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood District’s first hotel, Hôtel Swexan. The Hotel is a new destination with an uncompromising mission that values experience above all. It draws inspiration from the world’s greatest cities – New York, London, Paris – creating a unique blend of classic and contemporary style.

Designed for all generations, the hotel serves as a meeting place for locals, out‑of‑towners, and those seeking both celebration and solitude.

The Front Desk Agent will work under the direct supervision of Front Office leadership and is responsible for the daily operations of the front office management department. The agent will deliver an exceptional experience to every guest at our hotel.

• Greet all guests, monitor and answer phones, and respond to guest needs.
• Utilize hotel systems to create and ensure seamless experiences for all guests.
• Check guests into or out of the hotel, assigning rooms according to availability or special requests.
• Coordinate guest experience with all hotel departments.
• Maintain great communication and teamwork with the Front Office team and other departments within the hotel.
• Process payments and provide receipts to guests.
• Answer questions about the property or surrounding attractions, assist with local transportation, and help create or revise reservations.
• Assist other departments including Concierge, PBX, Guest Relations, and Room Reservations.
• Report accidents, injuries, and unsafe work conditions to manager.
• Ensure uniform and personal appearance are clean and professional.
• Other duties as assigned.

• Previous experience in a Front Desk role in a luxury hotel.
• In-depth understanding of Forbes Travel Guide 5 Star and AAA 5 Diamond standards preferred.
• High School diploma or equivalent required.
• Ability to stand for long periods of time.
• Demonstrate the ability to multi‑task and be detail oriented.
• Operational knowledge of Microsoft Office suite.

Entry level

Full-time

Management and Manufacturing

Hospitality