Front Desk Agent

About the Company

At Crescent Hotels & Resorts, we are a team of hospitality professionals deeply connected to and proud of the exceptional experiences we provide for our guests. Our Associates are the shining stars of what we do! We encourage you to bring your true self to work every day, celebrate you, and cheer you on as you shine bright in your career journey.

Whether it’s our health & wellness programs, best‑in‑class learning and development, or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

• Highly competitive wages
• An exceptional benefit plan for eligible associates & their family members
• RSP/401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent‑managed properties in North America for you & your family members. Discounts at Marriott brand hotels worldwide.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Management and Manufacturing
• Industry: Hospitality

As a Front Desk Agent, you will be responsible for greeting and registering guests, checking them out, and performing all related duties to the highest standards. You will input and retrieve information from the computer system, confirm guest details and room rates, select rooms, code electronic keys, assist guests with checkout, handle money, process credit and debit cards, accept and record various forms of payment, convert foreign currency, make change, and process gift certificates and cards.

You will demonstrate thorough knowledge of hotel information—including room categories, rates, packages, promotions, and local area—and answer guest questions. You will use up‑selling techniques to promote hotel services and facilities, maximize room occupancy, respond to inquiries and requests, and resolve issues in a timely, friendly, and efficient manner. You will field complaints, conduct research, and negotiate solutions to achieve guest satisfaction.

You have prior experience as a Front Desk Agent in a hotel or prior experience in a high‑volume industry dealing with customers. You are passionate about providing guests with excellent customer service, thrive on ensuring guest satisfaction, and enhance their experience to make it memorable. You are seeking flexibility in a job that includes different shifts—days, evenings, and weekends—to fit your personal life.

You have excellent computer skills and a team spirit.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.