Sheraton Suites Dallas Market Center - Housekeeping Assistant Manager OEM

Overview

Assist in managing the day‑to‑day operation of the Housekeeping Department and ensure efficient operations in the absence of the Housekeeping Manager, in accordance with Aimbridge Hospitality standards.

• At least 3 years of progressive experience in a hotel or a related field; or a 2‑year college degree and 2 or more years of related experience; or a 4‑year college degree and at least 1 year of related experience.
• Supervisory experience required.
• Proficient in Windows Operating Systems.
• Clear communication skills.
• Rapid, accurate decision‑making ability.
• Ability to perform well in stressful, high‑pressure situations.
• Composure and objectivity under pressure.
• Effective problem‑solving, including anticipation, prevention, identification and resolution.
• Ability to assimilate complex information from disparate sources and adjust to meet constraints.
• Effective listening and conflict‑resolution skills with coworkers and guests.
• Understanding of financial information and basic arithmetic functions.

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service‑oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards.
• Maintain high personal appearance and grooming standards, including proper uniform and name tag.
• Comply at all times with Aimbridge Hospitality standards and regulations for safe and efficient hotel operations.
• Adhere to certification requirements (Food handlers, Alcohol Awareness, CPR & First Aid).
• Establish and maintain a key control system for the department.
• Ensure proper use of radio etiquette within the housekeeping department.
• Schedule and conduct routine inspections of all guest rooms/suites and public areas to ensure cleanliness and repair.
• Control expenses and minimize waste in all areas of housekeeping.
• Participate in the preparation of the annual departmental budget and financial plans.
• Conduct pre‑shift meetings and review all information pertinent to the day's activities.
• Assist with room inspections (only schedule an additional Supervisor when occupancy exceeds 90 rooms or with General Manager approval).
• Review Housekeeping staff hours for payroll and submit to accounting promptly.
• Prepare employee schedules according to forecast, payroll budget, and productivity requirements; submit weekly Schedule and Wage Progress Report to the Housekeeping Manager.
• Supervise daily inspections for arriving V.I.P.s.
• Ensure lobbies, guest hallways, rooms, and back‑of‑house areas are cleaned to Aimbridge Hospitality standards.
• Assist with deep cleaning projects and unanticipated rush periods.
• Maintain required inventory of all housekeeping and laundry supplies; order supplies monthly/quarterly.
• Complete monthly and quarterly housekeeping inventories promptly.
• Ensure guest privacy and security by following Aimbridge Hospitality procedures.
• Participate in required M.O.D. coverage as scheduled.
• Implement all Aimbridge Hospitality policies and house rules.
• Train and review all ‘House Safety’ rules and procedures with staff.
• Monitor work orders and submit to Engineering; follow up on maintenance requests.
• Handle all guest requests, complaints, and accidents attentively, courteously, and efficiently.
• Attend monthly all‑employee team meetings and other management‑required functions.
• Maintain professional relationships and open communication with all departments.
• Respond to emergency situations using information in M.S.D. sheets; keep sheets current and available.
• Monitor Lost & Found procedures according to standards.
• Train housekeeping personnel per Aimbridge Hospitality standards.
• Ensure employees are attentive, friendly, helpful, and courteous at all times.
• Use telephone and computer systems for reporting and verifying room status.
• Properly store, secure, and issue supplies as needed.
• Complete all reports in a timely and efficient manner.
• Review Guest Request log daily and proactively address problems.
• Ensure completion of regular maintenance and cleaning projects on a biannual basis.
• Perform any other duties as requested by the General Manager.
• Access back‑of‑house areas and sensitive information as required.
• Occasionally have…