General Manager

What You’ll Do

As the General Manager, you are responsible for maximizing the financial performance of the hotel by providing the highest possible quality guest service and product by encouraging a positive work environment for all employees. You are at the heart of Kimpton’s values, teamwork, and performance!

Some Of Your Responsibilities Include

• Develop, implement, monitor and participate in a comprehensive sales and marketing strategy that results in maximum occupancy and average rates for the hotel.

• Work directly with the ownership group to strategize and implement projects that will assist with the business growth.

• Coordinate and assist with guest satisfaction and guest resolutions.

• Maintain cross-relationships with the restaurant and/or spa. Work as a team to promote the success of the entire Kimpton property.

• Protect and enhance the value of all hotel assets through appropriate programs in maintenance, security, and housekeeping and through the capital budgeting process.

• Ensure the timely and accurate completion of all period-end financial statements and reports, and provide controls to ensure proper handling and accounting for all hotel receipts.

• Coordinate weekly forecasting and planning of operating staffing and cost expenditures to correspond to forecasted sales and costs.

• Review and approve all operating expenses.

• Perform other tasks as necessary to achieve the financial goals of the organization (e.g., networking, local industry events, community relations).

• Supervise and develop the performance of all operating departments including Reservations, Front Office, Guest Services, Housekeeping, Security, Maintenance, Sales and Marketing, Accounting and People & Culture.

• Responsibilities include interviewing, hiring, training employees; planning, assigning, directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

What You Bring

• 2 to 4 years of upper-level management experience in hospitality.

• Bachelor’s degree preferred.

• Ability to encourage, lead and manage a team by example.

• High level of creativity, enthusiasm and flexibility!

• Strong computer skills including Word and Excel.

• Must possess excellent interpersonal skills both internally and externally.

• Ability to convert vision into specific and tangible actions to benefit the property.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders.

For our complete EEO policy .

Be Yourself. Lead Yourself. Make it Count.

Seniority level

• Director

Employment type

• Full-time

Job function

• Management and Customer Service

• Industries

• Hospitality

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