Concierge

Concierge

Highgate Hotels
• Dallas, TX

Overview
:
The Concierge is responsible for creating a welcoming first impression and for providing current information about the local area, attractions and events. He/she is also responsible for greeting guests, assisting with questions, and providing recommendations and directions for restaurants, attractions and events in the area.

• Provide information and assist guests concerning restaurants, theater/musical productions, airlines, automobile rental, transportation directions, office services, beauty/barber establishments, and other appropriate services, and render reservations for such.
• Maintain current listing of local and area attractions, special events and activities.
• Maintain a listing of local transportation guides, churches, sports arenas, etc.
• Provide hours of operations for all restaurants, lounges and shops within the hotel.
• Provide information, maps and directions as required.
• Maintain lobby reader board.
• Maintain all property brochure racks, order and restock when necessary.
• Knowledge of all emergency procedures and the ability to assist and/or respond accordingly.
• Provide personalized phone calls to VIPs and other designated guests welcoming them to the hotel.
• Communicate all daily functions and their location in the hotel in order to assist and direct guests.
• Assist the front desk when needed.
• Assist guests with retrieval of packages.
• Provide gift certificates for purchase.
• Show guestrooms and suites as needed.
• Oversee cleanliness of lobby and entrance areas.

• 2 years of Concierge experience in a luxury hotel preferred.
• 2‑year college degree or related experience.
• Les Clef D'Or membership preferred.
• Proficient in Windows, company‑approved spreadsheets and word processing.
• Valid driver’s license for the applicable state.
• Extensive knowledge of the area and ability to give directions clearly.
• Flexible and long hours sometimes required.
• Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.

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