Guest Service Agent

Join to apply for the Guest Service Agent role at Bentley Legacy

• Approach all encounters with guests and associates with a smile.
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
• Obtain all necessary information when taking room reservations.
• Answer guest inquiries about hotel service facilities and hours of operation.
• Be aware of all rates, packages, and special promotions.
• Maintain an up-to-date working knowledge of all property amenities, as well as any special events, local area attractions, and things to do near the hotel.
• Operate Front Desk computer system.
• Receive, log and distribute packages, mail, and messages as needed to guests and meeting rooms.
• Deliver guest items such as luggage, newspapers, amenities or other items requested by guests or team members.
• Have knowledge of and assist in emergency procedures as required.
• Perform other duties as assigned which may include, but are not limited to, helping coworkers in other areas of the hotel, maintaining a clean and organized work area, and overall cleanliness and safety throughout the hotel and grounds.

• High School diploma or equivalent required; college coursework in related field helpful.
• Experience in a hotel or a related field a PLUS.
• Must be fluent in English, both written and verbal.
• An operational knowledge of Microsoft Office suite.
• Willing and able to stand for long periods of time.
• Able to work with little or no supervision.
• Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve.
• Must work well in stressful high pressure situations.
• Full- and part-time positions available.
• Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends, and holidays.