Room Attendant

Job Description

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Job summary
- * Clean and service guest rooms and special requests from guests.

Essential Duties and Responsibilities - (Key Activities)

The following are specific responsibilities and contributions critical to the successful performance of the position:

* Report to work in a clean uniform neatly groomed at scheduled time.

* Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

* Ensure that standards are maintained at a superior level on a daily basis.

* Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.

* Clean guest rooms by category priority.

* Service assigned guest rooms.

* Empty and disinfect trash containers and ashtrays.

* Remove all dirty terry and replace with clean par to designated layout

* Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.

* Replace facial, toilet tissue and bathroom amenities in correct amount and location.

* Inspect condition of bathrobes and replace soiled/damaged ones.

* Remove dirty bed linen and make up bed with clean linen.

* Replace laundry bags and slips.

* Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, pillows and luggage rack.

* Dust and polish all furniture.

* Realign furniture to floor plan.

* Open all drawers/doors in check-out rooms and remove items left by guest guests inside.

* Check under bed(s), chairs and sofa for debris and remove if present.

* Inspect condition of all furniture for tears, rips or stains; report any damages to the supervisor.

* Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions.

* Dust pictures, frames and mirrors.

* Remove dust and debris on television, DVD, Bose radio, and remote control.

* Set correct time on clock radio, microwave and correct TV channel.

* Clean all lamps and light switches; check for wattage and proper working order.

* Remove dust, spots and smears from windows, ledges and frames.

* Remove dust, grease and smears from telephones and reposition properly.

* Empty liquid from ice bucket and wipe all surfaces dry.

* Remove dust smudges and spills from mini bar (including doors and shelves; ensure it is plugged in and securely locked.

* Remove dust on drapes weekly and realign to correct position daily.

* Inspect condition of amenities in desk, drawers and guest service directory; replace designated amounts at proper locations within the room.

* Remove trash, debris and cobwebs from balcony/patio.

* Inspect condition of planters and plants; remove debris.

* Remove dust, dirt, marks and fingerprints from entrance door(s).

* Ensure presence of fire safety, rate cards and DND sign. Inspect condition and replace as needed.

* Remove dust, dirt and smudges from A/C unit, vents, grids and thermostat Set thermostat in accordance with seasonal instructions.

* Remove dust, stains and marks from all baseboards, ledges and corners.

* Vacuum carpet in guest room.

* Spray room with deodorizer.

* Update status of rooms cleaned on assignment sheet

* Return and restock caddy at end of shift.

* Empty vacuum bag and wipe vacuum clean.

* Ensure security of any assigned guest room keys.

* Handle guest complaints by following the six step procedures and ensuring guest satisfaction.

* Report any damages or maintenance problems to the Supervisor.

* Turn over any lost and found items from guest rooms to the Supervisor.

* Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees.

* All other duties as required.

This list of essential functions is not exhaustive and may be supplemented as necessary.

Other Standard Responsibilities
- Experience
- * At least one month previous housekeeping experience required

General Skills
- * Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly;…