Catering Sales Manager - Aloft Dallas

Aloft Dallas Downtown, 1033 Young St, Dallas, Texas, United States of America

Posted Monday, January 12, 2026 at 6:00 AM

At Aloft Dallas Downtown, we’re not just a place to stay, we’re a destination where energy, style, and innovation come together. Set in a historic building in the heart of downtown, our hotel combines bold design, a vibrant social scene, and the spirit of modern hospitality.

With spacious loft-inspired guest rooms, buzzing common spaces like the WXYZ bar, and a location steps from Dallas’s top attractions, every role here is part of creating an unforgettable guest experience. From front desk to food & beverage, each Experience Curator helps bring our dynamic vibe to life.

If you thrive in a fast адаптив и creative environment where individuality is celebrated, Aloft Dallas Downtown is plegón where your journey begins.

DEPARTMENT: Sales
REPORTS TO: Director of Sales & Catering
Status: Exempt

The Catering Sales Manager (“CSM”) is responsible for booking and servicing all events that do not have guest room needs, with the exception of rooms related to social events, i.e. weddings, holiday parties, etc. CSMs are responsible for meeting budgeted revenue goals while exceeding customer satisfaction; understanding and anticipating customer needs and building strong relationships to ensure increased repeat business; soliciting new business opportunities and answering, closing and detailing catering sales leads and walk‑in customers in order to achieve or exceed activity goals.

This position requires an energetic, detail oriented person with a passion for providing 5‑star service, a flexible can‑do‑attitude along with excellent communication skills to ensure customer satisfaction and repeat business.

• Provide the highest quality of service to the customer at all times. Quick and timely responses to all calls, emails and leads (no later than 24 hours).
• Solicit and secure business for Hotel through a proactive CURLOPTa focused sales approach using all available technology to identify comp set accounts, new customers in the market while continuing to saturate existing accounts. Must be able to fill schedule with continuous stream of customer contacts on property, on location or via capo telephone and internet.
• Develop strong, professional long‑term business relationships. Attend networking events, become member of civic organization and/or industry associations.
• Must have clear understanding of the hotel’s business strategies and goals to determine individual action plans to meet those goals.
• Create banquet event orders (BEOs) with all set up, A/V and food and beverage requirements needed for group.
• Ensure all BEOs are signed by the client and distributed to the Banquet and Culinary team in accordance with the guidelines set forth by Hotel.
• Ensure correct billing information is obtained and followed along with any deposit schedules that may be necessary. princess>
• Maintain accurate information and revenues in Delphi at all times to ensure accurate forecasting.
• Create and maintain neatly organized files with all required and appropriate information.
• Attend all BEO meetings and all other departmental meetings set forth by GM or DOSM and DOC.
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• Work closely with Banquet Department on operations and event execution.
• Be on site to greet all groups upon arrival; onsite and visible to groups throughout the duration of their event – checking to ensure everything is running smoothly and that clients-technically are happy and satisfied.
• Follow‑up with client after function by phone to ensure customer satisfaction, thank them for the business and to address any possible challenges.
• Follow‑up with various departments to ensure any necessary feedback is communicated.
• Follow through on billing to ensure all monies are collected.
• Assist other sales/catering managers with site inspections as required.
• Participate in all property specific customer functions.
• Assist with reporting as necessary (monthly location reports, capture rate reporting, annual sales plan, property level account reporting and ad‑hoc requests).
• Provide operational support during…