AC Hotel Dallas & Residence Inn Dallas - Dual General Manager

Overview

AC Hotel Dallas Downtown & Residence Inn Dallas Downtown - Dual General Manager. Address 1712 Commerce St, Dallas, TX, 75201. Compensation $ - $/year

• At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
• Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
• Must have valid driver's license for the applicable state.
• Strong leadership and problem-solving skills will be used.
• This person will need to have strong speaking, reading and writing skills to ensure effective communication throughout the hotels.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
• Maintain high standards of personal appearance and grooming, which include compliance with Aimbridge Hospitality dress code and wearing a name tag when working (per brand standards).
• Comply with and ensure adherence to Aimbridge Hospitality’s standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include:
  Food Handlers, Alcohol Awareness, CPR and First Aid
• In conjunction with the Director of Sales, ensure daily A  meetings focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls.
• Assists in the creation and implementation of hotel’s annual budget plan and monitors performance of the hotel throughout the year.
• Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis.
• Tour the operating departments daily, making adjustments as needed via department heads.
• Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Aimbridge Hospitality’s standards, and the review of previous and future sales and operations efforts.
• Conduct monthly financial calls with properties in a timely fashion
• Hold a monthly financial review with all department managers and available supervisors.
• Adhere to all Aimbridge Hospitality policies and procedures and train new managers to ensure compliance.
• Ensure that training in service standards is taking place in each department using the steps to effective training according to Aimbridge Hospitality standards.
• Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
• Complete property visits on a consistent basis and provide trip reports accordingly.
• Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
• Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
• Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers…