Assistant Housekeeping Manager

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"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval:
Director of Learning & Development, France

Thompson Dallas is seeking a service-driven and detail-oriented Assistant Housekeeping Manager to support the daily operations of the Housekeeping Department. As part of the Housekeeping leadership team, this position assists in overseeing guest room cleanliness, public area presentation, laundry operations, colleague development, and overall departmental efficiency while maintaining the elevated standards of the Thompson Hotels brand.

The Assistant Housekeeping Manager is responsible for supporting the Executive Housekeeper in leading and developing colleagues, ensuring exceptional guest experiences, maintaining brand standards, and fostering a positive and engaging work environment. This role requires strong leadership skills, operational expertise, and the ability to effectively collaborate with colleagues and leaders throughout the hotel.

At Thompson Dallas, we are committed to creating exceptional experiences for our guests while caring for our colleagues so they can be their best.

• Assist in the daily management of Housekeeping and Laundry operations, including guest rooms, public areas, and back-of-house spaces.
• Support the Executive Housekeeper in achieving departmental goals related to guest satisfaction, cleanliness standards, productivity, and colleague engagement.
• Supervise, coach, motivate, and develop housekeeping colleagues, leads, and supervisors.
• Conduct daily inspections of guest rooms, public areas, and operational spaces to ensure compliance with Thompson and Hyatt brand standards.
• Lead daily pre-shift meetings and communicate departmental priorities and service expectations.
• Ensure all safety, sanitation, and security procedures are consistently followed.
• Respond promptly and professionally to guest requests, concerns, and service recovery opportunities.
• Partner closely with Front Office, Engineering, Security, and other hotel departments to ensure seamless guest experiences.

• Participate in recruiting, interviewing, onboarding, and training new colleagues.
• Provide coaching, performance feedback, and recognition to support colleague growth and engagement.
• Foster a culture of accountability, teamwork, inclusion, and continuous improvement.
• Assist with scheduling and labor management while maintaining operational coverage and service standards.

• Monitor departmental expenses and productivity metrics.
• Assist with inventory management, including linens, guest supplies, cleaning products, and operating equipment.
• Support monthly and quarterly inventories and maintain accurate par levels.
• Utilize hotel systems and reporting tools to monitor room status, work orders, guest requests, and operational performance.
• Assist with payroll review, labor management, and departmental budgeting initiatives.

• Promote a culture of exceptional service and attention to detail.
• Ensure all guest rooms and public spaces reflect the luxury standards expected at Thompson Dallas.
• Address guest concerns promptly and professionally, ensuring timely resolution and follow-through.
• Support initiatives designed to improve guest satisfaction scores and overall hotel performance.

• Medical, Dental, and Vision Insurance
• Paid Time Off and…