Member Concierge Captain Job Dallas area,Texas USA,Hospitality / Hotel / Catering

Member Concierge Captain

Recess Fitness Club | Dallas, TX

Full-Time W-2 | $56,000 Starting Salary + Commissions + Bonuses

Reports to:

General Manager

The Role

Our Member Concierges are the people who make Recess feel like Recess. We're hiring a Captain to work alongside them, keep the day‑to‑day running smoothly, and help the team get better every week. This is a hands‑on front desk leadership role, not a desk‑bound management job.

We need a self‑starter. Someone who takes initiative, notices what needs to be done, and follows through without waiting for direction. Accountability, good judgment, and a proactive approach are non‑negotiable—for your own work and for the team you lead.

Service is black and white. Hospitality is color. We want someone who can deliver both.

What You'll Handle

Work front desk shifts with the team, set the standard, and coach in the moment.
Review applications, reply within 24 hours, coordinate interviews, and build the biweekly schedule.
Train new Concierges after their shadow shifts and get them ready for management skill‑out.
Get to know members, give thoughtful tours, answer questions, and handle routine concerns.
Keep the club clean, organized, and ready for members, including locker rooms and equipment.
Help with Normatec and cold plunge appointments, including sanitizing Normatec after every use and following Chilly Goat Pro care procedures.
Keep merchandise looking sharp, organize and count inventory, maintain backstock, and personally stock the vending refrigerator.
Prepare payroll and sales reports, follow up on equipment issues, and keep the GM informed.
Take ownership of problems: handle what you can, communicate what you cannot, and follow through until there is a resolution.

Pay & Schedule

Starting base salary: $56,000 per year, plus commissions on memberships, merchandise, supplements, and eligible re‑rack violations.

You’ll also earn a $250 retention bonus for each new Member Concierge you train who continues providing services with Recess through their three‑month milestone. This is separate from the eligible $250 Unreasonable Hospitality book‑club completion bonus available to Concierges.

The Captain is a full‑time W‑2 employee. The role 40 paid hours per week: 35 scheduled front desk hours and five paid administrative hours on‑site. Two Saturdays per month are required.

These sample schedules reflect what we anticipate initially, not a fixed or guaranteed rotation. As we grow and open Uptown, staffing and operational needs will change. We need someone flexible, willing to adjust shifts, help cover gaps, and do what is needed to support the team and both clubs. That adaptability is an essential part of this role.

Sample Week — No Saturday

Sample Week — With Saturday

Both schedules include 35 scheduled floor hours plus five paid on‑site administrative hours, totaling 40 hours per week.

Your Five Administrative Hours

These are paid, completed on‑site, and can be split throughout the week as long as floor coverage is protected. You’ll use them for:

Applicant follow‑up and interview coordination.
Member Concierge schedules and coverage.
Payroll and sales reporting.
Merchandise and supply inventory.
Training preparation and follow‑up.
Member Concierge inbox management.
Team communication, notes, and other required…