Luxury Dining Host Precise Guest Service

Jack & Harry’s is a New Orleans-inspired steakhouse from Vandelay Companies, built around polished hospitality, timeless design, and an elevated dining experience that feels both refined and warmly familiar. Located in the heart of Snider Plaza, Jack & Harry’s blends classic steakhouse tradition with Southern hospitality, exceptional food and beverage programs, and a service culture rooted in professionalism, attention to detail, and genuine connection.

At Jack & Harry’s, hospitality is not transactional. We are passionate about creating memorable experiences through thoughtful service, sophistication, and an unwavering commitment to quality. Our team members are polished, personable, and deeply intentional about how they make guests feel from the moment they walk through the door.

About the Opportunity

A Host at Jack & Harry’s plays an essential role in shaping the guest experience before anyone is ever seated. As the first and last point of contact for our guests, Hosts set the tone for the level of hospitality, professionalism, and warmth that defines our brand.

We are not simply looking for restaurant experience. We are looking for individuals who understand elevated guest experience and relationship-driven hospitality at the highest level. Whether your background comes from fine dining, luxury retail, boutique fitness, hotels, concierge services, nightlife, wellness, or another polished client-facing environment, we value individuals who naturally create connections and make people feel genuinely cared for.

This role is ideal for someone who notices details, remembers names and preferences, communicates with poise, and thrives in fast-paced environments where presentation, organization, and emotional intelligence matter.

Core Responsibilities

Own the first and last impression of every guest’s experience

Greet guests with warmth, professionalism, and genuine hospitality

Build meaningful guest relationships by learning names, preferences, and creating memorable interactions

Manage reservations, waitlists, walk-ins, and dining room flow with confidence and precision

Utilize RESY to oversee reservations, guest notes, private bookings, events, and special requests

Review guest profiles prior to service to support a highly personalized hospitality experience

Answer phones with professionalism, warmth, and polished communication

Strategically seat guests to balance pacing, service flow, and overall dining room experience

Communicate clearly and collaboratively with managers, servers, and support staff throughout service

Maintain composure, professionalism, and attention to detail in a fast-paced, high-volume environment

Support opening, closing, and side-work responsibilities to maintain an organized and polished host stand

Requirements

At least 18 years old

Experience in a client-facing role where hospitality, presentation, and guest relationships were held to a high standard preferred

Backgrounds in fine dining, luxury retail, boutique fitness, hotels, concierge services, nightlife, wellness, or similar guest-focused environments are highly valued

Professional and polished written and verbal communication skills

Strong phone etiquette and interpersonal presence

Naturally hospitable, detail-oriented, organized, and highly collaborative

Ability to multitask and remain calm under pressure

Reliable, punctual, and committed to professionalism

Familiarity with RESY or similar reservation platforms is a plus, but trainable for the right individual

Desire to learn, grow, and develop within a hospitality-driven organization

Certified for food handling as required by state and local agencies

Physical Requirements

Ability to lift up to 20 pounds

Ability to work standing and walking for extended periods of time

Medical,…