Housekeeping Manager

In the heart of Knox Street, a bold new way of life is taking shape. A revolutionary destination that will transform Dallas forever,
The Knox, Auberge Collection will debut in 2026 as the city’s most captivating new address, a tapestry of bold design envisioned by the internationally acclaimed Martin Brudnizki Design Studio. The hotel offers 140 artfully imagined guest rooms and suites, each layered with texture, glamour, and character. Guests drift between four distinctive dining and drinking venues, from an all-day salon and terrace to the magnetic hum of a hidden cocktail lounge and lively pool garden.

A collection of beautifully appointed event spaces each designed for intimate gatherings and grand celebrations alike— offers an elegant backdrop to host the city’s most memorable moments. The hotel will introduce a signature Wellbeing by Auberge concept, where skin-health rituals meet cutting-edge therapies in a convivial yet serene setting.

Step into the forefront of hospitality as our Housekeeping Manager, where attention to detail and strong leadership drive exceptional guest experiences. This role is responsible for overseeing all housekeeping operations, ensuring the highest standards of cleanliness, organization, and presentation throughout the property. By leading and developing a high-performing team, this position plays a key role in maintaining the property’s reputation for excellence and guest satisfaction.

• Establish daily priorities and assign workload to ensure efficient room turnover and public area cleanliness
• Conduct detailed room audits and inspections of guest rooms, public areas, and residential units to ensure adherence to cleanliness, maintenance, and brand standards
• Provide immediate feedback and coaching to team members based on inspection results, reinforcing quality expectations and accountability
• Track and report inspection scores, identifying trends and implementing corrective action plans as needed
• Partner with Front Office and Maintenance teams to ensure rooms are guest-ready and out-of-order rooms are addressed promptly
• Analyze productivity reports and adjust staffing levels based on occupancy and business demands
• Ensure compliance with all safety standards, including proper handling and storage of chemicals (OSHA guidelines)
• Lead daily stand-up meetings to communicate goals, VIP arrivals, and operational updates
• Oversee lost and found processes, ensuring accurate logging, storage, and return of guest items
• Drive consistency in brand standards and presentation across all areas of responsibility
• Identify opportunities for process improvement and implement efficiency-driven solutions
• Complete and manage guest incident reports related to housekeeping, ensuring accurate documentation, timely follow-up, and communication with leadership
• Oversee housekeeping services for residential units, ensuring personalized service, privacy standards, and consistency with luxury brand expectations
• Coordinate with Residence Services/Concierge teams to manage owner preferences, special requests, and scheduling of services within residences

• Multiple years of progressive experience in housekeeping, with increasing leadership responsibilities preferred
• Strong knowledge of cleaning procedures, quality control, and operational best practices
• Proven leadership, communication, and interpersonal skills with the ability to motivate and develop a diverse team
• Strong organizational and time management skills with attention to detail
• Experience with budgeting, labor management, and inventory control
• Ability to handle guest concerns professionally and effectively
• Effective communication skills; bilingual ability preferred

About Auberge Collection

Auberge Collection is a…