Human Resources Generalist

LOCATION Dallas, TXJOB TYPEFull-TimePAY TYPES Salary + Bonus

BENEFITS & PERKS MANAGEMENT:
Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell Phone, Company Laptop, Advancement

APPLICATION DETAILSNo Resume Required, On-site Interview

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Join our fast-growing team and take the next step in your HR career! We’re looking for an experienced

Human Resource Generalist to support and implement key people initiatives, foster positive employee relations and retention, ensure compliance with state and federal regulations, and provide comprehensive HR support across the organization.

The ideal candidate is a confident communicator, personable, creative, dependable, and driven. Previous experience in call center operations or client services is highly desirable.

This is a full-time, on-site positionrequiring attendance at one of our local office locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive contests.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE DO?

This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions.

Key Responsibilities:

• Provide general HR support in collaboration with operations teams
• Maintain accurate and timely entries in HRIS systems
• Ensure consistent and fair application of HR policies and procedures
• Conduct audits and compliance checks, including payroll and reporting verifications
• Maintain employee records in accordance with legal requirements
• Communicate and implement updates to HR policies and procedures
• Align HR strategies with business goals and recommend improvements
• Promote employee engagement through a proactive, hands-on approach (including remote interactions)
• Handle employee relations matters, including conflict resolution and problem-solving
• Adapt to a dynamic and evolving work environment influenced by economic and policy changes
• Drive innovation in HR practices and continuous process improvement
• Lead initiatives related to employee relations, retention, and recognition
• Manage a high-volume workload and multiple priorities effectively
• Demonstrate strong organizational and interpersonal skills

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles.

• 2+ years of experience as an HR Generalist
• Bachelor’s degree in Human Resources, Business, or a related field (or equivalent experience)
• Excellent interpersonal and communication skills
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Familiarity with training tools and techniques
• Strong conflict resolution skills
• Effective time management, planning, and multitasking abilities
• Strong written and verbal presentation skills
• Ability to thrive in a fast-paced, professional environment
• Skilled in planning, coordination, and adapting to various learning styles
• Comfortable giving and receiving constructive feedback
• Ability to prioritize tasks and meet deadlines efficiently

PREFERRED QUALIFICATIONS:

• Experience in military or government (local,…