Senior Director, Global Executive – Engineering

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Senior Director, Global Executive Recruiting – Engineering is responsible for designing and executing an industry leading executive recruiting strategy that proactively identifies and engages transformative leaders to support Service Now’s business priorities. As a recognized domain expert and thought leader, this individual will act as a trusted advisor to senior executives on top‑level positions, while also motivating and guiding a high‑performing team of recruiters.

This leader will guarantee that executive search operations are efficient, forward‑thinking, and consistently deliver exceptional outcomes. The position is responsible for surpassing recruitment goals, successfully attracting and onboarding top‑tier engineering executives, and ensuring an excellent experience for candidates and stakeholders across the globe.

• Strategic Leadership:
  Develop and implement a global executive recruiting strategy for engineering leadership roles, closely aligned with Service Now’s business objectives and growth initiatives.

• Domain Expertise:
  Act as the organization’s thought leader in executive recruiting, utilizing deep market insights and innovative methods to attract top‑tier engineering talent.

• Operational Excellence:
  Establish and optimize processes for candidate discovery and management, integrating demand forecasting and workforce planning in partnership with business unit leaders. Ensure a “white glove” experience for both candidates and business stakeholders.

• Technology & Analytics:
  Harness technology and analytics to drive recruiting efficiency and best practices, including workforce planning, capacity management, and funnel metrics. Demonstrate a strong interest and ability in leveraging artificial intelligence (AI) to enhance recruiting outcomes, drive innovation, and deliver more effective talent solutions.

• Succession & Pipelining:
  Collaborate with succession planning and HR partners to support robust external talent pipelines, enhancing Service Now’s ability to fill engineering leadership vacancies swiftly and effectively.

• Team Leadership:
  Inspire, coach, and develop the global engineering executive recruiting team, fostering high performance, engagement, and retention.

• Collaboration & Influence:
  Build consensus and work collaboratively across organizational boundaries, effectively influencing senior stakeholders and business leaders.

• Culture & Brand:
  Serve as a cultural ambassador, aligning HR communications and experiences with Service Now’s premium positioning.

• Sales & Negotiation:
  Utilize strong sales abilities and superior negotiation skills to compete for top talent in a fast‑paced, competitive market.

• 10+ years of progressive executive recruiting experience, including leading executive recruiting functions in high‑volume, global environments. Experience in both internal and external talent acquisition at top professional services firms and recognized at tractors of top engineering talent.

• Proven success in a global, multi‑billion‑dollar, high‑growth technology organization, with a track record of influencing engineering/product‑driven organizations and supporting culturally diverse, geographically distributed teams.

• Deep understanding of global technology talent markets and leading companies in the sector, translating expertise into progressive talent acquisition strategies.

• Demonstrated ability to communicate and gain buy‑in from a broad range…