Compensation Manager, Customer

The Compensation team serves as a strategic advisor to business leaders, managers, and employees across MDB. We use data and insights to drive value and build the tools, models, and frameworks that support sound compensation decisions. This role sits within Compensation and partners closely with the Customer organization —and with Recruiting, Finance, Sales Operations, Legal, and HR.The Difference You Will Make We are looking for a Compensation Partner to serve as the dedicated partner for the Customer organization.

This role will support VP and Director-level leaders, and their HRBP partners as the primary day-to-day compensation resource.

The ideal candidate will be a trusted business partner and builder of compensation programs, tools, and frameworks. They will bring deep experience supporting Customer organizations, a strong understanding of various incentive plans, and the ability to partner effectively with Operations and other teams that design them. This person must be comfortable operating autonomously, influencing senior stakeholders, and navigating a fast-moving environment.

A Typical Day Serve as the dedicated compensation partner for the Customer organization, supporting leaders and People Partners across Customer Success, Professional Services, Technical Services and Strategic Partners teams

Provide data-informed guidance on new-hire offers, internal equity, leveling, promotions, retention actions, and out-of-cycle requests

Build a strong understanding of incentive plans and partner with the teams that design them to assess effectiveness and support informed compensation decisions

Own Partners compensation-cycle execution end-to-end, including market benchmarking, budget modeling, manager enablement, and leadership rollups

Lead competitive intelligence for Customer roles, researching compensation trends, pay practices, incentive structures, and talent movement in the evolving technology and AI landscape

Supplement survey data with recruiting signals, offer data, sales talent trends, and other real-time market sources

Partner with Recruiting and People Partners on market insights and competitive positioning for hires at all levels

Analyze compensation programs using data, business results, and stakeholder feedback; recommend improvements that support growth, retention, and pay-for-performance principles

Lead strategic projects such as incentive-plan governance, job architecture, or compensation-planning tool implementation

Develop manager enablement materials and training on compensation philosophy and decision-making

Your Expertise7+ years of compensation experience, including significant experience as a compensation business partner

Proven track record supporting Customer orgs, with end-to-end ownership of cyclical compensation programs

Experience supporting the implementation, administration, and communication of Sales incentive plans, with a strong understanding of how they operate

Experience partnering with Finance and Sales Operations on incentive-plan modeling, budgeting, forecasting, attainment analysis, and reporting

Strong knowledge of third-party survey methodologies, such as Radford and WTW, and the ability to build and validate pay structures across geographies and functions

Strong analytical, problem-solving, communication, and executive-presenting skills

Experience leading cross-functional initiatives in ambiguous, fast-moving environments

Preferred Experience and Skills Experience in both compensation business partner and program roles

Experience supporting a high-growth technology company, preferably in a global Customer environment

Experience with compensation-planning, incentive-compensation, and analytics tools

Excellent written and verbal communication skills, with the…