Talent Director

At Chick-fil-A, leadership is more than a title—it’s an opportunity to influence, serve, and create meaningful impact every day. As a leader, you’ll work directly with an independent Owner/Operator, gaining hands‑on experience that develops your ability to guide teams, drive excellence, and cultivate a culture rooted in service. Our leaders are the heartbeat of the restaurant, setting the standard for hospitality, operational excellence, and guest experience.

Through intentional development, accountability, and a commitment to serving others, you’ll inspire your team to deliver signature Chick-fil-A service and food while building skills that extend far beyond the restaurant.

The Talent Director is a strategic leadership role responsible for designing, implementing, and overseeing programs that attract, develop, and retain high-performing team members across the organization. This role ensures that talent strategies align with business goals, operational excellence, and company culture. The Talent Director partners with leadership at all levels to create career pathways, leadership development initiatives, and performance management systems that drive engagement, growth, and organizational success.

Strategic Leadership & Planning

• Develop and implement a comprehensive talent development strategy alongside executive leaders that supports business objectives and fosters a culture of continuous learning.
• Identify organizational talent needs, skills gaps, and future leadership opportunities and requirements across all levels.
• Align learning, development, and succession planning initiatives with operational goals and workforce planning strategies.
• Partner with leadership to identify high-potential employees and create pathways for advancement.

Learning & Development Opportunities

• Collaborate with the executive team to design, deliver, and evaluate learning programs for onboarding and technical skills development.
• Manage the development of training materials, guides, and digital resources for scalability and standardization across locations.
• Monitor program effectiveness through metrics, assessments, and feedback, adjusting strategies as needed.
• Help lead initiatives that enhance team engagement, performance, and retention.

• Promote a culture of accountability, excellence, and continuous improvement.
• Lead initiatives that foster employee engagement, inclusion, and retention.
• Champion company values and ensure they are embedded into all development programs.

• Work cross-functionally with Operations, Administration, and Executive leadership to implement talent strategies effectively.
• Communicate initiatives, goals, and outcomes to stakeholders at all levels.
• Serve as a trusted advisor to senior leaders on talent development, workforce planning, and leadership strategies.

Administrative & Human Resources Management

• Track and report key talent development metrics, including program participation, retention rates, and leadership effectiveness.
• Use data and analytics to assess retention, labor productivity, and talent acquisition for informed, strategic decisions.
• Prepare and review timekeeping reports, assess overtime, and process payroll entries (e.g., mileage reimbursements, uniform deductions, catering tips, etc.).
• Complete other administrative duties as assigned by the Executive Leadership Team.

• Servant Leadership – Puts the needs of the team and guests first
• Integrity – Does the right thing, even when no one is watching
• Accountability – Takes ownership of results, decisions, and mistakes
• Humility – Leads with confidence while remaining teachable
• Excellence – Pursues high standards in every detail
• Consistency – Shows up dependable,…