Field Service Manager

Overview

Be among the first 25 applicants. Nalco Water, an Ecolab Company, seeks a dynamic Service Manager with expertise in data center cooling infrastructure—specifically in startup, commissioning, and mechanical operation of liquid-to-liquid cooling applications, technical cooling systems (TCS), and coolant distribution units (CDUs). The role is pivotal in shaping our service and support strategy to ensure system assurance and operational excellence for our mission-critical customers.

• The opportunity to tackle meaningful challenges, helping customers achieve clean water, safe food, and healthy environments
• Impact through a company that supports your career development
• Paid training held in the field and at Nalco Water Headquarters in Naperville, IL
• Flexible, independent work environment
• Company vehicle for business and personal use
• Comprehensive benefits package starting day 1 of employment – medical, dental, vision, matching 401(k), company paid pension, stock purchase plan, tuition reimbursement and more

• Serve as the technical service expert on data center cooling systems, focusing on liquid-to-liquid heat exchange and CDU technologies
• Support training of site-level technicians and customers regarding installation, commissioning, maintenance, and troubleshooting
• Manage the service components of startup/commissioning projects and operational activities for CDU and adjacent liquid cooling offerings
• Collaborate with customers, contractors, and internal teams during new data center builds and retrofits to ensure seamless integration of our cooling systems and services
• Leverage previous experience to help lead and develop high-performing teams of technical professionals

• Bachelor's degree or equivalent industry experience
• 3+ years of experience in data center infrastructure with a strong focus on mechanical systems, cooling technologies, and commissioning processes
• Hands-on experience with CDUs, liquid-to-liquid heat exchangers, and technical cooling systems
• Proven track record in data center construction, startup, and operational support
• Strong understanding of critical facility operations, including redundancy, uptime requirements, and risk mitigation
• Excellent communication and collaboration skills, able to interface with technical and non-technical stakeholders
• Experience working in a startup or fast-paced environment is a plus
• Possess a valid Driver's License and acceptable Motor Vehicle Record
• No immigration sponsorship offered for this role

• Preferred location is the U.S.; open to candidates living anywhere in the U.S. close to a major airport
• Travel up to 75%

In a world with increasing water shortage and contamination challenges, Nalco Water helps customers conserve water across various industries by reducing, reusing, and recycling water while protecting systems and equipment. Nalco Water provides access to a broad suite of technologies to deliver automated monitoring systems, data analysis, and deep technical expertise to increase efficiency, sustainability, and performance for our customers.

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The total compensation range for this position is $79,000-$118,400, including base pay and target incentives based on performance, per plan terms. Compensation factors include experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.

Ecolab provides benefits including medical, dental, vision, life insurance, disability coverage, 401(k) and pension plans, stock purchase plans, tuition assistance, and more. Some locations may offer on-site childcare and fitness facilities. For additional benefits information, see the company site.

Potential customer requirements notice:
Some customer-facing roles may require additional background screens and/or drug/alcohol testing for credentialing. COVID-19 vaccination (including a booster if eligible) may be required unless an accommodation is approved. Ecolab will provide reasonable accommodation during the application process under the Americans with…