Program Manager of Manufacturing

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal‑Tile, a subsidiary of Mohawk Industries.

Our close‑knit team of dedicated professionals supports our people with a family‑friendly work environment, a commitment to promoting from within, unique benefits beyond just medical and dental, and a belief that every employee deserves a productive life outside of work.

The Plant Health Coordinator provides IT support for all aspects of manufacturing technology, ensuring that production facilities have excellent service, maintain uptime expectations of applications and equipment while creating and adhering to documented expectations and policies of IT. This role serves as the key liaison between manufacturing sites and Enterprise IT, ensuring plant needs are met with reliable, cross‑functional support. Serving as the Project Management Analyst for Dal‑Tile Manufacturing, this role translates operational concepts into IT requirements, maintains service level dashboards, and audits site policies to improve uptime.

The individual coordinates site readiness for major initiatives, negotiates maintenance windows, and drives upgrades to shop‑floor applications. Strong customer service is essential for managing expectations between IT complexity and manufacturing leaders.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Relocation assistance is NOT provided; candidates are expected to relocate on their own within 3 weeks of offer acceptance.

Employees are required to report to the office 4 days a week. (

Location:

7834 CF Hawn Freeway, Dallas, Texas 75217 – NO NEGOTIATION).

This is a direct hire role; we are NOT open to employing through contractor or agency.

• Deliver a knowledgeable partnership experience between IT and manufacturing to ensure ongoing operational readiness.
• Engage in mitigation and prevention of recurrence for all high priority incidents at the plant, collaborating with enterprise IT production support teams to promote 1‑touch resolution across all IT functions.
• Champion incident and problem after‑action reviews, ensuring proper root cause analysis and remediation actions are complete.
• Administer and publish IT service levels and dashboards across all manufacturing sites so that plant and IT leaders can assess health and improve stability.
• Safeguard service levels across all production sites to meet agreed standards.
• Translate requirements in both directions between IT and manufacturing across all areas of IT, applications, network, service desk, provisioning, hardware, and software for the delivery of technology that meets business, financial, and in‑service objectives.
• Maintain a working knowledge of manufacturing systems including vendor‑managed machines, enterprise‑managed hardware, data historians (PI), SAP integrations, shop‑floor control, PLC and OPC needs, network and server room standards.
• Participate in policy changes to improve manufacturing reliance on IT.
• Liaise between engineering and IT to ensure aging capital assets have appropriate hardware backups, vendor access for support, and disaster recovery procedures in place.
• Propose changes to improve uptime, process adherence, and application depth of use at production facilities so that facilities maintain consistent application use and footprint.
• Maintain healthy, conflict‑free relationships between the business customer and the IT delivery teams, creating a productive, collaborative, and friendly team environment.
• Maintain IT inventory of all software, hardware, and peripherals in plants, including versions and support status.
• Support identity management and onboarding within IT systems for plant personnel.
• Perform other duties as needed.

• Bachelor's degree in computer science, industrial engineering, or a related field, or equivalent education and/or experience.
• Manufacturing technology and/or project management experience is a plus.
• 2–4 years of manufacturing‑specific application…