Senior AI​/ML Engineer – Conversational Systems

Senior AI/ML Engineer – Conversational Systems Senior AI/ML Engineer – Conversational Systems

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Job Title:
Senior AI/ML Engineer – Conversational Systems

About the Role:

We are looking for a Senior AI/ML Engineer – Conversational Systems to join our AI innovation team and lead the design and development of cutting-edge, customer-facing conversational AI solutions. In this role, you will leverage your expertise in natural language understanding (NLU), machine learning, and dialog scripting to create seamless voice and messaging interactions across multiple channels.

Key Responsibilities:

• Design, develop, and optimize AI-powered applications for voice and text-based customer interactions
• Train and test custom speech and acoustic models
• Implement SSML to enhance speech synthesis and user experience
• Create custom pronunciations using phonetic symbols
• Monitor and tune dialog performance and customer interaction outcomes
• Collaborate with cross-functional teams including product, engineering, cyber, and compliance
• Generate actionable reporting insights to align AI solutions with business goals
• Ensure compliance with all policies and industry best practices

What You Bring:

Technical Expertise:

• 8+ years of software engineering experience with focus in NLP/NLU
• 5+ years of hands-on experience with platforms like IBM Watson or similar cognitive technologies
• Experience developing dialog interpreters and virtual assistants
• Understanding of conversational design patterns (e.g., disambiguation, slot filling, etc.)

Preferred Knowledge:

• Conversational AI for SaaS applications
• Security and compliance practices in regulated environments (e.g., finance, healthcare)
• Pre-trained language models and cognitive testing methodologies
• Best practices in IT governance

Soft Skills:

• Strong collaboration skills with UX, engineering, and product teams
• Passion for innovation and challenging the status quo
• Ability to mentor team members and make independent, data-driven decisions

Education:

Bachelor’s Degree in Computer Science or related field (Required)

About VRIZE INC

VRIZE is a Global Digital & Data Engineering company, committed to delivering end-to-end Digital solutions and services to its customers worldwide. We offer business-friendly solutions across industry verticals that include Banking, Financial Services, Healthcare & Insurance, Manufacturing, and Retail. The company has strategic business alliances with industry leaders such as Adobe, IBM Sterling Commerce, IBM, Microsoft, Docker, Sisense, Competera, Snowflake, and Tableau.

VRIZE is headquartered out of Tampa (Florida) with a team size of 410 employees globally, currently, 100% of the clients undertaken are in the United States. Delivery centers are distributed in the US, Canada, Serbia, and India. Having stellar growth and future projections of 100% YOY for the last 3 years, the company has been successfully addressing its clients' digital disruption needs.

Our continued success depends to a large extent on our ability to remain at the forefront of disruptive developments in the field of information technology and leaders/team members joining the force are expected to replicate the same.

VRIZE is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, marital status, age, national origin, ancestry, disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Individuals with disabilities are provided reasonable accommodation.

Seniority level

• Seniority level
  
  Mid-Senior level

Employment type

• Employment type
  
  Full-time

Job function

• Job function
  
  Information Technology
• Industries
  
  IT Services and IT Consulting

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