Information Technology Help Desk Technician II

Job Description

Continental Battery Systems is seeking a highly-skilled, energetic, and collaborative Help Desk Technician II to join our team. The right candidate will be energetic, customer-focused, and determined to add value within a fast-paced organization.

We offer great benefits, including:

• Medical, Dental, and Vision
• Robust voluntary benefits package
• PTO and paid holidays off
• Significant employee product discounts

The successful candidate will provide advanced technical support to end-users and manage the SAAS Based IT infrastructure. This role requires a strong understanding of IT systems, network infrastructure, and troubleshooting techniques.

Minimum Qualifications:

• AA Degree or equivalent; BA preferred
• Minimum 2 years of exceptional work within systems administration including experience with system administration, network troubleshooting, and help desk support.

Key Responsibilities:

• Provide advanced technical support to end-users, resolving complex issues related to hardware, software, and network connectivity.
• Troubleshoot and resolve escalated help desk cases.
• Manage and maintain Google Virtual Server infrastructure.
• Implement and maintain server security measures.
• Manage and maintain network infrastructure, including routers, switches, and firewalls.

Requirements:

• Advanced knowledge of Google Workspace Administration, Net Suite Security Administration, Google Workspace Suite, and Server Operating Systems.
• Advanced knowledge of RMM Experience, EDR Experience, and network protocols.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.

We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to providing a workplace that is free from discrimination and harassment.