SRE Architect

Responsibilities

• Provide SRE and production support with an emphasis on observability to proactively identify issues and drive incident response.
• Act as incident commander to diagnose complex issues and actively drive incident calls with technical teams, product SMEs, and Tier 2 SREs.

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 10 years of Information Technology experience.
• SRE mindset in production support with proactive issue identification using observability tools.
• Skilled in using monitoring and observability tools to track system performance.
• Experience with Splunk (including Splunk APM and Splunk O11y), App Dynamics; experience with DB, Network, Linux/Unix, Kubernetes; and experience in APM, NMON, Wireshark usage and analysis.
• Experience in production support activities including proactive issue identification leveraging observability tools and correlating inputs from dashboards and tools to drive resolution.
• Able to identify probable failure points through analysis of logs, observability dashboards, recent application changes, infra and network changes.
• Basic troubleshooting across the stack (Application, Database, Infra including container platforms, and Network).
• Experience in setting up observability dashboards based on Splunk logs.

• Production support expertise with SRE observability experience, including proactive issue identification using observability tools and tracking system performance.
• Experience in production support activities involving correlating inputs from dashboards and tools to drive resolution.
• Ability to swiftly identify probable failure points through analysis of multiple inputs (logs, observability dashboards, recent changes, infra, network changes).
• Strong troubleshooting across all layers of the tech stack (Application, Database, Infra including container platforms, and Network).
• Experience in setting up observability dashboards based on Splunk logs.

• Excellent communicator and capable of leading and triaging proactively identified issues/incidents where leadership may be present.
• Leadership in triage calls to direct actions for the team.
• Automation – experience in Toil identification and automation.

• Analysis of issues via Splunk (including Splunk APM and Splunk O11y), App Dynamics, Grafana, Red Metrics, 1000
  
  Eyes.
• Debugging issues in VMs, load balancers, firewalls, API gateways, DB, network, Linux/Unix.
• Debugging in containerization (Docker, Kubernetes), AWS, PCF, Azure.
• Analysis of issues via APM, NMON, Wireshark usage and analysis.
• Database performance monitoring and analysis.
• Experience in UEM and synthetic monitoring setup.
• Experience in heap dump analysis, memory leak analysis, and resource optimization.