ServiceNow Application Developer

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Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio.

Your Role And Responsibilities

We are looking for a skilled Service Now Application Developer to design, develop, and implement solutions on the Service Now platform that align with business needs. The ideal candidate will have hands‑on experience developing across various Service Now modules, building custom applications, and integrating third‑party systems using best practices and platform capabilities.

Key Responsibilities

• Design, develop, configure, and customize Service Now applications and workflows.
• Build and maintain custom applications using Service Now Studio and App Engine.
• Develop scripts (Business Rules, Script Includes, UI Policies, Client Scripts, etc.).
• Collaborate with business analysts and architects to understand requirements and deliver scalable solutions.
• Participate in Agile ceremonies including sprint planning, reviews, and retrospectives.
• Integrate Service Now with third‑party applications via REST, SOAP, and MID Servers.
• Perform unit testing and support user acceptance testing (UAT).
• Maintain documentation related to development processes, architecture, and solutions.
• Troubleshoot and resolve issues in a timely manner.
• Stay current with new Service Now features and releases, and make recommendations for improvements.
• This job can be performed anywhere in the US.

Required Technical And Professional Expertise

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 2+ years of hands‑on development experience with Service Now.
• Proficient in JavaScript and Service Now APIs.
• Experience with core Service Now modules such as ITSM, ITOM, or HRSD.
• Service Now Certified System Administrator (CSA) required.
• Understanding of data modeling, ACLs, and platform security.
• Ability to work independently and in a collaborative team environment.
• Strong problem‑solving skills and attention to detail.

Preferred Technical And Professional Experience

• Service Now Certified Application Developer (CAD).
• Experience developing custom applications on Service Now App Engine.
• Knowledge of Service Now Integration Hub, Flow Designer, and Performance Analytics.
• Familiarity with Agile/Scrum methodologies.
• Exposure to ITIL practices and service management processes.

Mid‑Senior level

Full‑time

Engineering and Information Technology

IT Services and IT Consulting

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