Implementation Consultant- LOS Mapping & Data Expert

Who you are: You’re an experienced Implementation Consultant with 5+ years of software implementation and consulting experience, including owning complex projects and guiding customers through multi-stakeholder rollouts. You thrive in fast-paced, high-growth environments and are excited by the opportunity to shape how customers adopt and scale modern, cloud-based SaaS solutions. You're a strong cross-functional partner and a trusted advisor to clients.

Does this sound like you? If so, keep reading and apply today!

• Act as a subject matter expert (SME) on our Product & Pricing Engine, providing advanced configuration and LOS mapping guidance on complex use cases
• Serve as an escalation point for Implementation Consultants and implementing customers, resolving technical and workflow challenges
• Lead discovery and solution design sessions on pricing and loan data, mapping and translations, and data workflows
• Collaborate with Product and Engineering to surface customer needs and influence roadmap priorities
• Develop and maintain advanced playbooks, guides, and configuration standards for team-wide use
• Mentor teammates and support training to strengthen collective expertise
• Identify systemic risks or gaps in implementations and drive scalable solution
• Serve as a trusted advisor to customers, guiding them through platform capabilities, best practices, and strategic configurations aligned with their business needs
• Identify and resolve roadblocks quickly, using data and insights to communicate risks, surface tradeoffs, and mitigate issues
• Create and maintain implementation assets (templates, documentation, best practice guides) that support scalability

• 5+ years of experience leading software implementations and managing enterprise or high-complexity customers
• Expertise with project management tools and systems (e.g., Google Workspace, Jira, Confluence, project tracking software)
• Experience with mortgage software/system implementations
• Comfort with technical systems and configuration- willing and able to quickly learn new tools and products
• A passion for customer success, problem solving, and proactive risk mitigation
• Excellent communication skills across technical and non-technical audiences
• Ability to influence stakeholders and guide customers through change
• Has admin-level experience in Encompass or similar LOS (e.g., field configuration, input forms, business rules, custom objects)
• Has mapped data between an LOS and at least one third-party system (e.g., PPE, POS, CRM)
• Understanding of data fields required for pricing
• Familiar with troubleshooting data discrepancies
• Has resolved field-level mismatches or validation errors in a production implementation
• Preferred
  :
  Project management skills to support structured approach to data mapping efforts in implementation
• Preferred
  :
  Prior experience mentoring or coaching other implementation consultants

• High Bar of Talent: Polly consistently performs in the top quartile of start-up companies, and we consider the people of Polly the engine helping us achieve success. Many candidates choose Polly because of the collaborative, smart, and fun people that work here. We strive to hire the best to continue to raise that bar, and