Tier 2 Desktop Support Engineer and End-User Asset Management

** Join Triumph!
** At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That’s why we’re looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients.

Because at the end of the day our goal is to help our partners businesses run better.
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* Job Title:

** Service Desk Engineer
** Role

Summary:

**** Day in the Life:
** No two days are the same! You'll dive into a mix of hands-on troubleshooting, working directly with our leadership team, and mentoring junior engineers. Whether you're jumping on a critical issue, helping improve our processes, or collaborating with teams across the organization, you'll be right at the heart of keeping Triumph running smoothly.
** What You’ll Be Doing:
*** Troubleshoot and resolve complex technical issues across Windows, macOS, and Linux systems
* Support Microsoft 365, Exchange Online, Azure AD, VPN, DNS, DHCP, and basic networking
* Manage and support endpoints using Intune and JAMF
* Deliver white-glove support to C-Suite and executive team members
* Serve as a technical escalation point and mentor for Level 1 engineers
* Maintain accurate documentation of incidents, fixes, and procedures
* Improve ITIL-based processes for incident, problem, and change management
* Respond to critical issues as part of an on-call rotation
* Collaborate with infrastructure, security, and application teams
* Identify and drive opportunities to enhance IT service delivery
** What Makes You a Great Fit:
*** Bachelor’s degree in IT or related field – or equivalent hands-on experience
* 3+ years in technical support, with at least 2 years at a Tier 2 level
* Experience supporting users both in-person and remotely in a corporate environment
* Strong knowledge of Active Directory, Group Policy, Exchange Admin Center, Intune, JAMF, Windows 10/11, macOS, and basic networking
* Previous experience mentoring or guiding junior team members
* Familiarity with tools like VMWare Horizon, OKTA, Azure, Slack, Zoom, and Share Point
* Excellent troubleshooting and communication skills
* Proven ability to work independently, manage priorities, and stay calm under pressure
* Must be able to travel occasionally within a 20-mile radius of our corporate office
** Apply now and take the next step in your career. We’re excited to meet you!
**** We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.
** Go on.  Do it.  Apply Today!
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