ServiceNow AI-Assist Consultant Dallas, TX; Onsite

Role:
Service Now AI-Assist Consultant

Location:
Dallas, TX (Onsite)

Duration:
Long term

As a Service Now AI-Assist Consultant, you will help clients adopt and implement Service Now’s AI/Gen-AI capabilities (Now Assist, Virtual Agent, AI-Search, etc.) to improve automation, user-experience, and operational efficiency. You will work with stakeholders to translate business requirements into technical designs, configure / develop AI-powered solutions, and ensure adoption, governance and smooth rollout of AI features.

• 5 years of hands-on experience with Service Now platform (configuration, development, module customization, workflows, integrations) – with a portion of that time dedicated to AI/Gen-AI or Now Assist features.
• Technical skills: strong scripting/development skills (e.g. JavaScript, Flow Designer, APIs/Integrations, UI/Portal development, maybe Web technologies like HTML/CSS if portal/UI work).
• Platform Knowledge: familiarity with Service Now core modules (ITSM/ITAM/CSM/Service Portal etc.), data configuration, integrations (APIs, LDAP/SSO maybe), and Service Now AI-related components (Virtual Agent, AI Search, Task/Document Intelligence, Now Assist Agents, etc.).
• Analytical & problem-solving skills: ability to translate business requirements into technical solutions, troubleshoot issues, optimize existing configurations and resolve conflicts or performance issues.
• Consulting / Customer-facing skills: Gather business requirements, lead & facilitate workshops, communicate clearly with stakeholders (technical & non-technical), prepare proposals / documentation / solution design, and sometimes engage in pre-sales.

• Assess customers’ existing ITSM / ITAM / Service Portal / workflow processes to identify opportunities for AI automation, enhanced search, virtual-agent interactions, auto-resolution, knowledge-base augmentation, etc.
• Design and implement AI-enabled solutions using Service Now platform tools: e.g. Now Assist skills, AI Agents, Virtual Agent, AI Search, Generative-AI for document intelligence / task intelligence / auto-resolution flows.
• Conduct requirement-gathering / design workshops with clients, define use cases, data needs, user flows, acceptance criteria.
• Configure Service Portal, UI/UX components, workflows, automation, integrations (APIs / external systems) to support AI-enhanced experiences for agents or end-users.