Desktop Support Analyst

This range is provided by Prosum. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$80,000.00/yr - $95,000.00/yr

Direct message the job poster from Prosum

Salary Range: $80k to $95k, this is a non-exempt position which means it is eligible for overtime.

Onsite 5 days a week (Monday through Friday) in Dallas, TX (zip code is 75201)

Experience in the professional services industry is required, with preference for candidates who have worked in the legal domain (e.g., law firms).

Key points for this job opening:

• Focus on end-user support: The bulk of the tasks are helping users, troubleshooting issues, and handling escalated tickets.
• Meeting and AV support: Providing video conferencing, webinars, and presentations is typical for desktop/IT support.
• Hands-on support: Hardware, software, printers, phones — all classic analyst duties.
• Office-based and customer-facing: The role is primarily onsite, supporting end-users directly, not designing systems or performing architecture work.
• AD management and ticketing: Standard administrative tasks for a desktop analyst.
• Moderate technical depth: Knowledge of Windows 11, Office 365, printers, iPhones, and basic networking is expected — sufficient for troubleshooting but not high-level engineering or systems architecture.

Seeking a Technology Services Administrator (TSA) based in the Dallas office. The TSA is responsible for IT systems support as well as the administration, monitoring, and maintenance of the data and telephone infrastructure for the assigned office.

• Provide excellent customer service and timely resolution to end-user technology issues
• Effectively communicate with end-users, peers, vendors, and management
• Follow best practices for hardware deployments and upgrades
• Create service tickets to track technology issues
• Take ownership of tickets escalated from the help desk
• Provide meeting support – video conferences, webinars, and presentations
• Maintain office AD security and distribution groups
• Adhere to Information Security policies and procedures
• Assist with IT projects and initiatives

Required Qualifications:
Experience in the professional services industry is required, with preference for candidates who have worked in the legal domain (e.g., law firms).

• Experience with Windows 11, Office 365, Document Management Systems (Net Documents), Active Directory, computer hardware maintenance and repair, printer and copier configuration and troubleshooting, MDM and iPhone/Android phone services, Zoom, Microsoft Teams
• Basic understanding of Internet protocols, data connectivity methods, and remote access technologies
• Telephone and voicemail system training, as well as wireless networking and video conferencing system knowledge, a plus
• Exceptional interpersonal skills with the ability to work effectively with end-users, IT peers, vendors, and managers
• Ability to work as part of an IT team providing 24x7 support as needed
• Excellent written and verbal communication skills

• Minimum of 3 years in a Microsoft environment
• Experience in medium to large environments preferred
• Bachelor’s Degree

• Required:
  
  Windows 11, Office 365, Adobe Acrobat, Active Directory
• Preferred: VPN, Intapp, and Net Documents
• Working indoors with limited exposure to hazards
• Position requires working physically in the Dallas office Monday through Friday
• Work will take place in an office building with multiple floors; access by stairs or elevator
• Occasional work in a server room
• Expected to take emergency calls for tickets escalated outside of business hours
• Occasional overtime may be required

• Up to 10% travel to other offices for support and projects
• Occasional light travel to local venues or hotels to assist with technology needs, such as setup or equipment delivery

Mid-Senior level

Full-time

Information Technology

Legal Services and Law Practice

Referrals increase your chances of interviewing at Prosum by 2x

• Medical insurance
• Vision insurance
• 401(k)
• Paid maternity leave
• Paid paternity leave
• Disability insurance