AI Solution Architect, Agentforce Supply Chain

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Job Category:
Customer Success

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword – it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level‑up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The AI Solution Architect leads multiple team members across one or more work streams in complex enterprise customer engagements, partnering with key stakeholders to create and achieve the vision while executing on strategies and key deliverables. They serve as advisors to the hands‑on team members, coaching in execution and solution best practices.

The AI Solution Architect has demonstrated proven expertise in technical knowledge or cross‑cloud Salesforce product knowledge with multiple years of industry experience, consulting experience, and expert‑level knowledge of their client's business to deliver customer ROI. The architect leads all platform configuration activities and is a key point of contact for the overall solution – they own the final state vision. This role also contributes to internal efforts aligned to the organization’s strategic roadmap.

• Final State Vision:
  Own the final state vision of the overall solution, ensuring alignment between customer requirements, business processes, and technical feasibility, especially for Agentforce and AI integrations.
• Configuration
  
  Activities:
  
  Lead all platform configuration activities for the solution, from initial design through to deployment.
• Process Improvement:
  Identify business process improvements and opportunities for automation, translating these into actionable solution designs.
• Issue Resolution:
  Applying knowledge, skills, and judgment to make decisions and resolve issues throughout the project lifecycle.
• Workstream Leadership:
  Lead multiple team members across one or more work streams, executing on strategies and key deliverables, and efficiently scoping work and assessing implementation level of effort.
• Billable Utilization:
  Maintain a target billable utilization aligned to the role.

• Integration Mapping:
  Analyzing the data requirements, structures, and integration points of the process, and creating mapping to Salesforce objects or external REST endpoints.
• AI Process Design:
  Design business processes that embed AI/ML capabilities, including building agentic prompts in a no‑code environment and defining automated processes involving Agentforce solutions.
• Documentation:
  Documenting work using flow charts, written descriptions, screenshots, and videos to ensure clear knowledge transfer and compliance.
• Integration Literacy:
  Demonstrate integration literacy with core systems (ERP, PLM, MES, etc.).
• Enterprise Application Expertise:
  Leverage deep enterprise applications and transformations experience to understand the integration of cloud solutions within the customer's existing technology stack.

• Strategic Advising:
  Serve as an advisor to the hands‑on team members and client stakeholders, coaching in execution and solution best practices to maximize customer ROI.
• Business Acumen:
  Apply expert level knowledge of the client's business and key processes in their industry specific domain to ensure the solution delivers strategic value.
• Internal Contribution:
  Contribute to internal efforts aligned to the organization’s strategic roadmap, sharing expertise to build the broader team's AI and Agentic capabilities.

• Experience:
  
  8+ Years of practical experience in enterprise software implementation,…